Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3

Video quality problems

[ New ]

Hello,

I am using a new Gopro 7 black that i bought recently. The footage i have using different configurations (4k, 2,7k, 1080) all show the same problems as you can see in the video attached. I add that those problems already appear when i look the videos directly on the camera's screen. Where is this problem comes from ? How can i fix it ?

 

https://www.youtube.com/watch?v=KaMVAktIFHc&ab_channel=BilboSacquet

 

Thank you in advance !

Regards,

Thomas

Hiker
Posts: 11

Re: Video quality problems

[ New ]

I would do some test with another memory card to see if the problem is from the memory card.

Highlighted
GoPro Community Manager
Posts: 7,797

Re: Video quality problems

[ New ]

As matelx mentioned, this looks like it could be an issue with the SD card. Be sure that the card you're using is compatible with your GoPro. Our full list of recommended cards is here.

Tourist
Posts: 3

Re: Video quality problems

[ New ]

Thank you for your answers.

I tried with other micro SD card (SanDisk) but the problem remain the same... I am clueless

Tourist
Posts: 3

Re: Video quality problems

[ New ]

Hello,

Can you give me some advice on what the problem might be ? Should i return the camera ?

Thanks


GoPro Community Manager
Posts: 7,797

Re: Video quality problems

[ New ]

You can also try doing a manual update using the instructions at https://gopro.com/en/us/update/hero7-black. If that does not resolve the issue, please reach out to our team at https://gopro.com/help/ContactUs so we can do more troubleshooting with you on this. Thanks.