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Sightseer
Posts: 1

Video playback is choppy on my brand new computer

Hey guys I hope someone can help me with this choppy playback issue.

 

I have gopro hero3 black edition. I just bought high end laptop thinking it will have no issues with playback of my gopro clips, like my old one had, but there is absolutely no difference. I usualy tape in 60 fps 720p. I tried to use different media players like VLC, Windows media player, Quick time player (this was the best option but far from perfect).  Am I missing some codecs or something? Please help!!!

 

My computer is: Lenovo Thinkpad T570 , UHD dysplay, Intel Core i7-7600U (2.80 GHz) Max Turbo Frequency 3.9 GHz, RAM 16GB (8+8) DDR4, 512GB SSD PCIe-NVMe OPAL2.0, NVIDIA GeForce 940MX, GDDR5, 2GB, I have all driver updates. I also have a good Micro card in the camera. I tried to play the same video on frinds mac book pro and it play them smoothly

 

Thank you for helping me,

 

Jure

GoPro
Posts: 3,924

Re: Video playback is choppy on my brand new computer

Hi Jure,

 

@jured83

 

If you reach out to our Support Team they can troubleshoot your system to get those videos to play. You can get in touch by Phone or Chat: https://gopro.com/help/PKBContactus

 

Cheers,

Ryan