01-09-2019 08:46 AM
Mac Book Pro 2018.
Plays videos taken a few weeks ago. recent videos will not play. some show a preview some dont. try to play in Quik and get a blank screen. not playing. updated firmware. Mac upto date all of the time.
Using GoPro 7 black and memory card that was supplied by GoPro. Files tranferred to the mac no problems and they played OK on the GoPro OK before being transferred. saved to hard drive.
01-09-2019 09:00 AM
May I know the settings you're using?
If you're editing 4k video on Quik even if it's compatible to your device it might not work.
But you can use other software instead.
Please check this link for reference: https://gopro.com/help/articles/question_answer/Minimum-System-Requirements-for-4K-Editing-and-Playb...
01-10-2019 03:43 AM
Many thanks. The files play video in quicktime player but do slow after about 5 seconds into the video. Quik does not play them. Many thanks for your help.
My GoPro 7 black settings
Model Name: MacBook Pro
Model Identifier: MacBookPro15,1
Processor Name: Intel Core i9
Processor Speed: 2.9 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 16 GB
Boot ROM Version: 220.127.116.11.0 (iBridge: 16.16.2542.0.0,0)
Radeon Pro 560X:
Chipset Model: Radeon Pro 560X
PCIe Lane Width: x8
VRAM (Dynamic, Max): 4096 MB
Vendor: AMD (0x1002)
Device ID: 0x67ef
Revision ID: 0x00c2
ROM Revision: 113-C980AL-060
VBIOS Version: 113-C97501U-005
EFI Driver Version: 01.01.060
Automatic Graphics Switching: Supported
gMux Version: 5.0.0
Metal: Supported, feature set macOS GPUFamily2 v1
01-10-2019 04:50 AM
In the event that you've recorded HEVC video footage and do not have a compatible device to play your recordings, there are a couple of options:
Convert Your HEVC Videos to the H.264 Codec - Using Handbrake, a free, open source application, you can covert your HEVC videos to H.264 (compatible across all devices) with minimal loss in image quality. Please reference How to Convert GoPro HEVC Videos to H.264 Using HandBrake, for step-by-step instructions. https://gopro.com/help/articles/how_to/how-to-convert-gopro-hevc-videos-to-h-264-using-handbrake
Video/File Hosting via Web - Upload your video to YouTube or another video/file hosting service. Once uploaded, you should be able to play your footage on any device compatible with the website, as you'll be able to utilize their compression. *NOTE: Being as you will be using a webservice to play back your videos, there may be a decrease in image quality simply due to web compression or your connection speed.