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Tourist
Posts: 4

Video not playing

Hi.

 

Mac Book Pro 2018.

 

Plays videos taken a few weeks ago. recent videos will not play. some show a preview some dont. try to play in Quik and get a blank screen. not playing. updated firmware. Mac upto date all of the time.

 

Using GoPro 7 black and memory card that was supplied by GoPro. Files tranferred to the mac no problems and they played OK on the GoPro OK before being transferred. saved to hard drive.

 

Please help

 

Many thanks

Kevin Shepherd

GoPro
Posts: 5,358

Re: Video not playing

 

Hi @kevins417,

 

May I know the settings you're using?

If you're editing 4k video on Quik even if it's compatible to your device it might not work.

 

But you can use other software instead. 

 

 

Please check this link for reference: https://gopro.com/help/articles/question_answer/Minimum-System-Requirements-for-4K-Editing-and-Playb...

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Video not playing

Hi Jay

 

Many thanks. The files play video in quicktime player but do slow after about 5 seconds into the video. Quik does not play them. Many thanks for your help.

 

My GoPro 7 black settings

1440

1440res

120fps

wide

lowlight nas

stabilization auto

protune off

 

Hardware Overview:

  Model Name: MacBook Pro

  Model Identifier: MacBookPro15,1

  Processor Name: Intel Core i9

  Processor Speed: 2.9 GHz

  Number of Processors: 1

  Total Number of Cores: 6

  L2 Cache (per Core): 256 KB

  L3 Cache: 12 MB

  Memory: 16 GB

  Boot ROM Version: 220.230.16.0.0 (iBridge: 16.16.2542.0.0,0)

 

Radeon Pro 560X:

 Chipset Model: Radeon Pro 560X

  Type: GPU

  Bus: PCIe

  PCIe Lane Width: x8

  VRAM (Dynamic, Max): 4096 MB

  Vendor: AMD (0x1002)

  Device ID: 0x67ef

  Revision ID: 0x00c2

  ROM Revision: 113-C980AL-060

  VBIOS Version: 113-C97501U-005

  EFI Driver Version: 01.01.060

  Automatic Graphics Switching: Supported

  gMux Version: 5.0.0

  Metal: Supported, feature set macOS GPUFamily2 v1

Explorer
Posts: 12,771

Re: Video not playing

Your video is recorded in HEVC and unfortunately your computer is having a hard time keeping up. You can try converting it to h.264 with Handbrake and see if it works better on your machine.

In the event that you've recorded HEVC video footage and do not have a compatible device to play your recordings, there are a couple of options:

Convert Your HEVC Videos to the H.264 Codec - Using Handbrake, a free, open source application, you can covert your HEVC videos to H.264 (compatible across all devices) with minimal loss in image quality. Please reference How to Convert GoPro HEVC Videos to H.264 Using HandBrake, for step-by-step instructions. https://gopro.com/help/articles/how_to/how-to-convert-gopro-hevc-videos-to-h-264-using-handbrake

Video/File Hosting via Web - Upload your video to YouTube or another video/file hosting service. Once uploaded, you should be able to play your footage on any device compatible with the website, as you'll be able to utilize their compression. *NOTE: Being as you will be using a webservice to play back your videos, there may be a decrease in image quality simply due to web compression or your connection speed.
Explorer
Posts: 12,771

Re: Video not playing

Also, try NOT using the dedicated GPU (Radeon Pro 560X).
Tourist
Posts: 4

Re: Video not playing

Hi

 

Many thanks.

 

Video compression on the gopro is set to H.264 + HEVC

 

Kev

Explorer
Posts: 12,771

Re: Video not playing

At 1440p/120fps the camera will always use HEVC.
Explorer
Posts: 12,771

Re: Video not playing

HEVC.png