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Sightseer
Posts: 4

Video fault after 1.5 upgrade to GP9

[ New ]

Since I updated to 1.5 today I cannot upload video to my PC,  only sound comes from any recording, I need my camera for London tomorrow and an update (which I was waiting for) has let me down  - the camera is now useless.

When I upload to my PC this is what I end up with. - Screenshot 2020-12-18 162028.jpg

Nomad
Posts: 71

Re: Video fault after 1.5 upgrade to GP9

[ New ]

A common problem with Windows 10 which no longer includes the codec to play H265 / HEVC format video files.

 

VLC player has it built in but one may as well pay the money then when viewing the folders of your PC any files in the newer format (used in some modes when recording on newer Hero cameras) will give you a thumbnail view of the video file.

Sightseer
Posts: 4

Re: Video fault after 1.5 upgrade to GP9

[ New ]

Thanks for your help here.

I don't mind the cash for the codec but I wasn't sure whether that would sort the problem as though I'm working on a back up laptop that is getting old now it does work with files previous to updating the camera. - but at least my microphone adapter works now :)

 

cheers again