01-05-2019 04:57 PM
Ok Guys, I’ve just spent 2 or so hours to support trying to resolve a time stamp issue on my GoPro Hero 7 when importing videos to Mac or ios photos app. Eventually they said they’d replace the unit. I remained unconvinced the union was ‘broken’ so did more research. Check out the thread here https://community.gopro.com/t5/Cameras/Session-5-incorrect-time-on-videos/td-p/21929/highlight/false (all 16 pages)
This is the exact same problem I am having. I can also confirm the issue exists on my Hero 4 black.
There is a problem during the import stage that appears to prevent Photos on mac and iPad from correctly importing the time stamp. It appears to double the GMT variation in my case. I am at GMT + 10 hrs and the videos are time stamped GMT + 20 hrs.
There is a very big problem it is costing GOPro money in unnecessary support time and init replacement and is very inconvenient.
Please gopro support read the entire session 5 thread, do you own testing on current units with nac and/or ios and fix this issue.