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Sightseer
Posts: 4

Video Is Choppy When Moving or Panning

When I record a video, and do a panning shot, I notice that the video freezes and then "catches up" frequently.  What would cause this?  I have hypersmooth turned on, but this has been happening in every video.  The video does this when I hold it in my hand, as well as on a tripod (as seen in the video below).  It was a simple pan shot, in bright day light, in one smooth motion, there was no stopping the movement while I panned.  I have attempted to update the gopro via the app, and everything I connect, it times out saying there was a communication error. 

 

GoPro
Posts: 3,505

Re: Video Is Choppy When Moving or Panning

Hi @royalbeach74673,

 

 

May I know if you're using a recommended SD card?

You can check it here: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If you have a recommended SD card and still receiving that problem after update. 

 

Please contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay 

Sightseer
Posts: 4

Re: Video Is Choppy When Moving or Panning

San Disck Extreme Plus 64gb v30 A1
GoPro
Posts: 3,505

Re: Video Is Choppy When Moving or Panning

Got it @royalbeach74673,

 

 

Try to install new firmware manually. 

Follow Manual Update Instruction on this website: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Regards,

-Jay