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Tourist
Posts: 2

Video Files

[ Edited ]

I understand that there is a 12 minute cap for chaptering and video protection however when I open files on my PC only one chapter shows up. Any possible locations?

GoPro
Posts: 10,106

Re: Video Files

 

Hi @bravecliff62208

 

If your camera has a screen, try playing it directly on the camera.

How is the recording?

Do you still remember the mode and settings used?

 

Thanks!

Ej

Tourist
Posts: 2

Re: Video Files

recording on the cam is the full 30 min, it looks fine. I had 1080p 60fps I believe.

GoPro
Posts: 10,106

Re: Video Files

 

Hi @bravecliff62208

 

I am not sure why this is happening but if the camera is able to play the full video this means that we can still retrieve the whole file.

What SD card are you using?

How did you view the files through your PC was it via SD adapter or did you connect the camera using a USB cable?

Did you use Quik for Desktop or just through file explorer?

Are there other files saved on the SD card?

Have you tried using a different computer?

 

Thanks!

Ej