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Tourist
Posts: 3

Vidéo sans image mais avec son

Bonjour,

J'ai un problème avec ma GoPro :

Lorsque je prends des vidéos et que je les met sur mon PC j'arrive à les lire correctement mais aucune image ne s'affiche pendant toute la durée de l'enregistrement (fond noir) par contre le son fonctionne très bien.

Avez-vous une idée de résolution du problème, s'il vous plaît ?

Merci d'avance !

Explorer
Posts: 11,201

Re: Vidéo sans image mais avec son

Vous devrez fournir plus de détails s'il vous plaît.

Quelle est la résolution et la fréquence d'images de vos vidéos?

Protune était-il allumé?

Quelle carte SD (marque, modèle, taille) utilisez-vous?

Est-ce que votre caméra enregistre en HEVC + h.264 ou HEVC uniquement?

Avez-vous copié les fichiers sur votre ordinateur?

Quel système d'exploitation utilise votre ordinateur?

De quel processeur s'agit-il?

Combien de RAM a-t-il?

Quel GPU. (Graphics Processing Unit) votre ordinateur at-il?

Le problème provient probablement de votre ordinateur, mais si vous répondez aux questions ci-dessus, il peut vous aider à en identifier la racine. Transférez l’une des vidéos brutes sur YouTube et voyez si elle se lit bien.
Adventurer
Posts: 8,940

Re: Vidéo sans image mais avec son

 the  camera  using the playback does it play, Yes or no, never mention that?

Explorer
Posts: 11,201

Re: Vidéo sans image mais avec son

HERO3+ Black, so no playback on the camera. (which also means you can ignore the question about HEVC)
Nomad
Posts: 880

Re: Vidéo sans image mais avec son

Have you tried uploading a raw video to youtube and seeing if it will play back properly.  If you still get a black screen with only sound it could indicate a problem with your camera, however if youtube displays it correctly, then it could be a problem with a codec on your pc.

Tourist
Posts: 3

Re: Vidéo sans image mais avec son

Bonjour,

Merci pour votre réponse.

Effectivement, en important les vidéos sur Youtube elles fonctionnent parfaitement (image et son).

Concernant la GoPro : 

Résolution / fréquence GoPro : 1080S 60 fps

Protune : Je ne sais pas

SD : SanDisk Ultra Plus 64 GB

HevC+ ... : Je ne sais pas

Concernant mon ordinateur :

Système d'exploitation : Windows10 Famille

Processeur : Intel-Core i7-3630QM CPU

RAM : 4.00 Go (mais plus que 749 Mo de disponible ...)

GPU : Nvidia GEFORCE 610 M

En espérant que cela puisse vous être utile.

Merci d'avance.

 

Adventurer
Posts: 8,940

Re: Vidéo sans image mais avec son

[ Edited ]

@danielr15 

 

 

If OP has the 30-pin port and HDMI/Rca cable he can  view.  forgot about that did ya Lol  why I  questioned.

 

SO from the sound of it ,  the vid works on Youtube then your problem is your machine    not knowing the specs and guessing you have to be  minimum requirements for gopro.

Explorer
Posts: 11,201

Re: Vidéo sans image mais avec son

Since the videos are playing fine when uploaded to YouTube we can narrow down the issue to your computer video player.  Try with VLC media player. If you continue to have issues, download the K-Light Codec.  

 

If you are still having some issues, the GoPro Support Team may be able to help. Get in touch by Phone or Chat!

 

https://gopro.com/help/ContactUs