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Nomad
Posts: 268

Re: Vertical line - darker half video - Gopro Hero 9 Black

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Hello people of this thread @nicopasky @marcd85365 @fireyspiri054 , recently GoPro gave a provisional answer to this problem in another thread ( https://community.gopro.com/t5/Cameras/Don-t-update-GoPro-9-Weird-issues-Vertical-line/td-p/890152/p... ) :

"Thanks for the details and apologies for the inconvenience this may be causing you. We'll have this forwarded to the team in charge. We'll keep everyone posted as soon as new information is available."

The author of that post explains that this problem is a firmware update problem that doesn't happened before that.

I can't confirm that because by the time I've updated it to 1.5 I had not yet tested the video configuration of 200 fps that is glitchy, so I can't really know for sure if it's a faulty camera model or a faulty firmware update. Believing what that user said, it's only a matter of time until they release another update to fix this.

But meanwhile GoPro doesn't give a diagnostic to clear doubts I only have one week to return the GoPro to get my money back.

It's Christmas and a lot of people like me is getting a new Hero 9 glitchy! GoPro please hurry and make a step forward on this!

Nomad
Posts: 268

Re: Vertical line - darker half video - Gopro Hero 9 Black

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Today I bought a legit micro SDcard, followed the recommendations that GoPro gave in another post about this problem and reinstalled manually in my computer the 1.5 version update and didn't change nor solve the problem.

Tourist
Posts: 7

Rif.: Vertical line - darker half video - Gopro Hero 9 Black

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Stessa identica cosa sulla mia, appena acquistata!! se avete novità vi prego scrivete!
Nomad
Posts: 268

Rif.: Vertical line - darker half video - Gopro Hero 9 Black

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No problem @charleyfoto , you'll automatically receive mails of all the comments in a post you participated in, is good idea to participate in all of them about this problem so when GoPro answers you'll know immediately. 

There's a direct contact customer service but saw a customer complaining about that too, it's what it is...2020 can get any worse :_)

Personally I'll go to the shop to know about devolution information, until GoPro officially doesn't guarantee that this aren't faulty cameras I won't get too much attached to it.

Tourist
Posts: 3

Re: Vertical line - darker half video - Gopro Hero 9 Black

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Bonjour a tous, je viens de constater aujourd'hui que j'ai le meme souci. J'ai aussi remarqué que cela se produit au dessus d'une certaine luminosité. Je viens de faire la derniere mise a jour, et j'ai vu dans les reglages que l'ISO max n'était pas a fond dans protune. Je testerais demain pour voir le resultat et reviens vers vous pour vous dire.

Tourist
Posts: 7

Rif.: Vertical line - darker half video - Gopro Hero 9 Black

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Thank you, that sound good!
Tourist
Posts: 16

Re: Vertical line - darker half video - Gopro Hero 9 Black

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Hey ! J’ai aussi ce soucis mais je pense que ça n’a rien a voir avec la luminosité c’est vraiment une question de fps, en attendant les news de go pro je filme en 60, 120 fps et j’ai aucun soucis, c’est seulement sur les 240 fps la luminosité n’y est pour rien dans cette histoire... c’est un problème firmware c’est sûr sinon ça apparaîtrait pour n’importe quel mode utilisé car ça viendrait de l’objectif. On finira par avoir une mise a jour... Faut se dire que des millions de go pro sont produites et que évidemment les mise a jour ne s’installent pas parfaitement partout sinon on aurait pas de forum lol, il faut attendre, si c’était matériel go pro l’aurait remarqué bien rapidement et aurait rappelé les caméras
Tourist
Posts: 5

Re: Vertical line - darker half video - Gopro Hero 9 Black

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Same here, sounds to be a firmware issue. I use the SD card provided by GoPro with the package.

 

 

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