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Tourist
Posts: 2

Vari problemi

[ New ]
Buonasera,
Vi scrivo perché ho svariati problemi con la mia GoPro 8. Premetto che la GoPro è stata acquistata il 04/08/2020, ha funzionato bene finora finché non ha cominciato a dare i seguenti problemi:
- utilizzando la GoPro in modalità quick capture, dopo una serie di accensioni/spegnimento attraverso il tasto di avvio registrazione, la GoPro si freeza, rimanendo spenta e bloccata e nessuna sequenza di comandi riesce a sbloccata. L’unico modo per farla riattivare è togliere e reinserire la batteria, ma considerando che la uso sott’acqua non è possibile fare un’azione del genere;
- la GoPro non viene riconosciuta da GoPro quick sul mio Mac;
- la GoPro, sempre in modalità quick capture, ma anche in condizioni di accensino o spegnimento normale, non emette i suoni di accensione e spegnimento, nonostante nelle impostazioni il volume di questi suoni è al massimo

Accepted Solutions
GoPro
Posts: 31,976

Re: Vari problemi

[ New ]

Hi @greensurf0550

 

If you haven't yet, please try re-flashing the software. 

https://gopro.com/en/us/update/hero8-black

 

Should it still be the same, please reach out to our Support Team through https://gopro.com/help/ContactUs to have this checked further.

Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 31,976

Re: Vari problemi

[ New ]

Hi @greensurf0550

 

What SD card are you using?  Please include the brand, type, and capacity.

Please refer to the links below:

Camera Freezes Up

Camera is not Recognized when Plugged into a Computer USB Port

 

Thanks!

Ej

Tourist
Posts: 2

Re: Vari problemi

[ New ]
Hi @aragon1006, thank you for replying!

The SD card is the San disk extreme A1 32GB, is advisable in the list and it’s the one given for free from GoPro with the purchase of hero 8, so I don’t really think it’s the problem.
The software is the last one, 2.50.
The problem of freezing seems to be more related with the battery, because I let the cam all the week without battery inside and yesterday the cam didn’t freeze. Today instead the cam didn’t have all that time with the battery off, and it froze after 4/5 videos...
GoPro
Posts: 31,976

Re: Vari problemi

[ New ]

Hi @greensurf0550

 

If you haven't yet, please try re-flashing the software. 

https://gopro.com/en/us/update/hero8-black

 

Should it still be the same, please reach out to our Support Team through https://gopro.com/help/ContactUs to have this checked further.

Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej