Vídeo frozen GoPro 6 black [ New ]

[argenisv04137]

I buy the gopro 6 black on December 30, 2017, for the confidence I have in the gopro cameras and for the memories of my trip to Egypt. I return to USA in November. And when reviewing the videos in my camera. I realize that the most important videos I can not reproduce, they are frozen in the first frame and the audio if heard! It is a pity to deposit all the confidence in a camera and this can not record the video or it did with defect!

[jayr3438]

Sorry to know that @argenisv04137,

May I know if it's frozen when you play it on your camera? 

Or it's frozen when you play using your computer? 

Also what SD card brand and model are you using? 

Please let us know. 

Thanks,

-Jay