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Hiker
Posts: 6

Using USB-C to Transfer files From Hero 9 To Android

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Hello all. Had anyone tried the transfer from the Gopro hero 9 black to any Android devices using the USB-C to USB-C connection yet using the Quik app?  I've tried it on 3 Samsung devices and can't get it to work.  I used the S21, S8, and Galaxy Tab 3.  All of them download the video files, and then get to 1 second and stop.  The show the pictures are fully downloaded, but I don't see anything when I go to the gallery nothing is there.  I also tried two different USB-C Cables. 


Accepted Solutions
GoPro
Posts: 30,743

Re: Using USB-C to Transfer files From Hero 9 To Android

[ New ]

Great! @ice8ball

Thanks for letting us know.

Feel free to post back if anything comes up.

View solution in original post


All Replies
GoPro
Posts: 30,743

Re: Using USB-C to Transfer files From Hero 9 To Android

[ New ]

Hi @ice8ball

 

Do you have the camera and the app both up to date?

Check out GoPro Quik: Wired Camera Connection

I am able to replicate this on a Huawei P30 and an iPad.

By any chance do you have your phones on airplane mode the last time you have tried this?

 

Thanks!

Ej

Hiker
Posts: 6

Re: Using USB-C to Transfer files From Hero 9 To Android

[ New ]
Yes. Everything is up to date. It starts the download, is just that when it gets to 1 second left it just stops. I left it on my S8 for 5 mins and it never changed states. Is it a Samsung thing?
GoPro
Posts: 30,743

Re: Using USB-C to Transfer files From Hero 9 To Android

[ New ]

Thanks for getting back to us! @ice8ball

 

To further isolate this, would you be able to test a non-Samsung phone?

 

Regards,

Ej

Hiker
Posts: 6

Re: Using USB-C to Transfer files From Hero 9 To Android

[ New ]

Nope, phones and tablets are all Samsung. Anything before my S8 with be micro USB and probably wont even turn on. 

GoPro
Posts: 30,743

Re: Using USB-C to Transfer files From Hero 9 To Android

[ New ]

We'll have this checked with the team. @ice8ball
We'll post back for updates.

 

Thanks!

Ej

Hiker
Posts: 6

Re: Using USB-C to Transfer files From Hero 9 To Android

[ New ]

Ok, I don't know if the fix was built in, but I just did the Quik update and it worked.

GoPro
Posts: 30,743

Re: Using USB-C to Transfer files From Hero 9 To Android

[ New ]

Great! @ice8ball

Thanks for letting us know.

Feel free to post back if anything comes up.