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Tourist
Posts: 2
Accepted Solution

User id password issues

I have forgotten my password, I want to create new password, user id can you please help me

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GoPro
Posts: 11,595

Re: User id password issues

Hello @drhodmathvs

 

Apologies for the delayed response. Please go to this link that @danielr15 posted earlier: https://gopro.com/help/articles/block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

Once on the page, select that of HERO Session / HERO4 Session. 

The instructions are listed as guide. Since you will have to reset the password first, jump directly to the part that says: If you're unable to pair with the GoPro App:

After completing all the steps, you can go back to the first set of steps for pairing. 

Hope this helps!

 

Thanks, 
Marius

View solution in original post


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Explorer
Posts: 12,955

Re: User id password issues

[ Edited ]

You can find information for resetting WI-Fi here. https://gopro.com/help/articles/block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

 

If it's for Software/Cloud service, you can reach the GoPro Support Team here https://gopro.com/help/PKBContactus

Highlighted
Tourist
Posts: 2

Re: User id password issues

Hi,

My real problem is like this

i have purchased the GoPro session 4 from the customer(used one) .Now I am trying to pair the camera with the app downloaded in my Samsung note 8,but I am able to pair it since it asking the  camera password  which was created by the earlier person when the camera was first connected,but now I am not able to contact the person who has sold it to me.So guide me how to delete the user name & password created by the earlier person and to create my own user name & password as new user,I am trying my level best to find out the solution since 3days .Really I am not happy about this why GoPro people have made it so complicated

Expecting early solution for the same

Thanking you

 

DR V S HOSMATH 

 

Highlighted
GoPro
Posts: 11,595

Re: User id password issues

Hello @drhodmathvs

 

Apologies for the delayed response. Please go to this link that @danielr15 posted earlier: https://gopro.com/help/articles/block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

Once on the page, select that of HERO Session / HERO4 Session. 

The instructions are listed as guide. Since you will have to reset the password first, jump directly to the part that says: If you're unable to pair with the GoPro App:

After completing all the steps, you can go back to the first set of steps for pairing. 

Hope this helps!

 

Thanks, 
Marius