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Tourist
Posts: 5
Accepted Solution

Usb port side door broken on GoPro Hero 5 Black

The USB side door cracked when I tried to take it off. The plastic holding it to the small metal bar just snapped although I did not force it. I have taken it off a few times to mount the camera on Karma grip and noticed that it doesn't come off too easily. However, today it snapped just like in this article: http://diytripods.com/gopro-hero-5-black-mechanical-difficulties/
Now I have two questions:
- since I just purchased the camera a couple of weeks ago from Amazon.co.uk am I entitled for a replacement? Not for the entire camera but for the door.
- is the waterproofness of the door affected in any way? The door slides in fine and the rubber seal is intact.
I would really appreciate if someone from GoPro support would comment and offer a solution.

Accepted Solutions
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GoPro Community Manager
Posts: 7,027

Re: Usb port side door broken on GoPro Hero 5 Black

@cataling148 - Our Support team at https://gopro.com/help/PKBContactus will likely be able to hook you up with a replacement door. Just give us a call.

 

Thanks,

Jeff

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Adventurer
Posts: 11,669

Re: Usb port side door broken on GoPro Hero 5 Black

I am not support but  you will have to return the whole camera, its Amazon you can return the camera and get a new one right?>

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Tourist
Posts: 5

Re: Usb port side door broken on GoPro Hero 5 Black

Hi @fishycomics,

 

I don't get it... why return the camera? The camera works fine. I just need a replacement USB side door. Or, if functionality is not at all affected by breaking that piece of plastic, I don't even need a replacement. Considering the poor design, that plastic would have cracked eventually as I am usign the GoPro on and off the Karma grip so it gets removed a lot.

So, if possible, I would still like to get an opinion from someone at GoPro on this. 

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Adventurer
Posts: 11,669

Re: Usb port side door broken on GoPro Hero 5 Black

@cataling148

 

then pay 20.00 non-member or 15.00 membership of plus. or don'tuse it and remember the  compromised  waterproof is gone 

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GoPro Community Manager
Posts: 7,027

Re: Usb port side door broken on GoPro Hero 5 Black

@cataling148 - Our Support team at https://gopro.com/help/PKBContactus will likely be able to hook you up with a replacement door. Just give us a call.

 

Thanks,

Jeff

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Tourist
Posts: 5

Re: Usb port side door broken on GoPro Hero 5 Black

Hi Jeff,

 

I already contacted GoPro Support and they were very very nice and prompt and I already received the replacement.

What I can say now is that the original door was faulty in some way. The replacement clicks on/off much easier and also closes and opens much easier. I guess the original one was somehow too tight in that space, like it was a bit oversized.

 

Thumbs up for GoPro Support! Keep up the good work and vibe.

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Hiker
Posts: 18

Re: Usb port side door broken on GoPro Hero 5 Black

"I guess the original one was somehow too tight in that space, like it was a bit oversized."

 

Yes, that was my thought too.

Unfortunately, I have just now ordered and payed for a new door, despite the warranty still valid. I saw this thread after the placement of the order. :(

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Tourist
Posts: 5

Re: Usb port side door broken on GoPro Hero 5 Black

Hi I have some issues with the usb cover on hero 5 , I am trying to contact via the live chat but always I am banned from the conversation.. if is there any person from go pro support team please contact me!