Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-32668%22%20slang%3D%22en-US%22%3EUrgent%20help%20on%20the%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32668%22%20slang%3D%22en-US%22%3EHey!%20We%20need%20some%20urgent%20help!%20We%20brought%20the%20GoPro%20Hero%205%20Black%20back%20in%20the%20UK%20on%20Boxing%20Day.%20Whilst%20in%20Berlin%20over%20New%20Year%2C%20we%20had%20an%20issue%20where%20the%20GoPro%20wouldn't%20power%20on%20at%20all.%20We%20followed%20the%20instructions%20and%20eventually%20got%20it%20back%20on.We%20have%20now%20left%20the%20UK%20to%20travel%20SE%20Asia%20and%20Australia.%20We're%20currently%20in%20Dubai%20and%20having%20the%20same%20issue%20again.%20The%20GoPro%20won't%20power%20on%20using%20either%20of%20the%20batteries%20we%20have.%20It%20does%20turn%20on%20when%20connected%20to%20a%20wall%20charger%20or%20laptop%20but%20keeps%20saying%20batteries%20are%20flat.%20We%20know%20that%20one%20battery%20has%20at%20least%2042%25%20on%20it.We're%20due%20to%20fly%20to%20Bangkok%20tomorrow%20evening.%20Is%20there%20anywhere%20we%20can%20take%20it%20in%20Dubai%3F%20We%20won't%20be%20returning%20to%20the%20UK%20for%20at%20least%202%20years%20and%20this%20is%20our%20only%20camera%20to%20capture%20our%20travels.Any%20help%20or%20advice%20would%20be%20GREATLY%20appreciated.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-32668%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32669%22%20slang%3D%22en-US%22%3ERe%3A%20Urgent%20help%20on%20the%20Hero%205%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32669%22%20slang%3D%22en-US%22%3EUpdate%3A%20currently%20trying%20to%20update%20the%20GoPro%20via%20a%20laptop.%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Urgent help on the Hero 5 Black

Hey! We need some urgent help! We brought the GoPro Hero 5 Black back in the UK on Boxing Day. Whilst in Berlin over New Year, we had an issue where the GoPro wouldn't power on at all. We followed the instructions and eventually got it back on.

We have now left the UK to travel SE Asia and Australia. We're currently in Dubai and having the same issue again. The GoPro won't power on using either of the batteries we have. It does turn on when connected to a wall charger or laptop but keeps saying batteries are flat. We know that one battery has at least 42% on it.

We're due to fly to Bangkok tomorrow evening. Is there anywhere we can take it in Dubai? We won't be returning to the UK for at least 2 years and this is our only camera to capture our travels.

Any help or advice would be GREATLY appreciated.
Sightseer
Posts: 2

Re: Urgent help on the Hero 5 Black

Update: currently trying to update the GoPro via a laptop.