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Sightseer
Posts: 1
Accepted Solution

Urgent help on the Hero 5 Black

m connected, but when i hit the camera on the iphone screen, I get the starting preview with the donut of doom, and then i get the pop up box,

"there seems to be an issue connecting to your Gopro"

Turn your camera off and on again,

then reconnect to your camera's wifi.

 

I was trying everything, nothing helps.


Accepted Solutions
Nomad
Posts: 536

Re: Urgent help on the Hero 5 Black

Ok so on the mobile go to wifi settings and delete the GoPro wifi, then go to Bluetooth and do the same. Then in capture at the connect device screen delete the camera.

 

Now on the GoPro itself go to connections and reset those.

 

You can now start again and pair a new device with the new password from the hero5

 

 

View solution in original post


All Replies
Nomad
Posts: 536

Re: Urgent help on the Hero 5 Black

Ok so on the mobile go to wifi settings and delete the GoPro wifi, then go to Bluetooth and do the same. Then in capture at the connect device screen delete the camera.

 

Now on the GoPro itself go to connections and reset those.

 

You can now start again and pair a new device with the new password from the hero5