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Sightseer
Posts: 1

Uploading files

Downloaded the GoPro Quick and plugged in the camera with the usb cord provided. It says on camera that USB is connectiong, however, it is not prompting me to "upload files". I have the Hero 2018.

GoPro
Posts: 3,032

Re: Uploading files

Hi @johnw4864,

Thanks for reaching out. There could be several factors preventing the Quik for Desktop to import files from your camera. There are some troubleshooting suggestions here that might help:

Let us know how it goes.

 

Kind Regards,
Ann