Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Uploading files

Downloaded the GoPro Quick and plugged in the camera with the usb cord provided. It says on camera that USB is connectiong, however, it is not prompting me to "upload files". I have the Hero 2018.


Accepted Solutions
Highlighted
GoPro
Posts: 7,560

Re: Uploading files

Hi @johnw4864,

Thanks for reaching out. There could be several factors preventing the Quik for Desktop to import files from your camera. There are some troubleshooting suggestions here that might help:

Let us know how it goes.

 

Kind Regards,
Ann

View solution in original post


All Replies
Highlighted
GoPro
Posts: 7,560

Re: Uploading files

Hi @johnw4864,

Thanks for reaching out. There could be several factors preventing the Quik for Desktop to import files from your camera. There are some troubleshooting suggestions here that might help:

Let us know how it goes.

 

Kind Regards,
Ann