Uploading clips plus issues with gopro studio

[snowyshore13782]

So i was trying to upload a 40 minute airsoft clip since there was no way i knew of to actually only get the 5 minutes I wanted and everytime i try to upload it to my pc to then trim it gets about 1/10 done then tells me it encountered an issue. I would also use gopro studio but it wont start up and whenever i try to delete it it will tell me its open even though i have seen in taskmanager that it is not. this is really fustrating please help. (I try to upload the clips by plugging it into my pc. the camera is a gopro hero silver - the silver one with the screen)

[mariustanya · Accepted solution]

Hello @snowyshore13782, 

Are you, by any chance, using Quik for Desktop in uploading the GoPro files to a Windows PC? If you are, and you are encountering issues with the edit part, this maybe due to multiple graphics cards, and Quik for desktop is prioritizing the high performance NVIDIA or AMD card. Check out the steps to fix here: https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Crashes-while-Opening-Cre...

Additionally, you might want to utilize the HiLight tag feature next time you do a recording. This will enable you to mark specific moments in your video as they happen so it will be easy for your to find the best parts to edit and share. Read more about here: https://gopro.com/help/articles/question_answer/What-is-HiLight-Tagging-and-How-Does-it-Work

Let us know how it goes. 

Thanks, 
Marius

[mariustanya · Accepted solution]

Hello @snowyshore13782, 

Are you, by any chance, using Quik for Desktop in uploading the GoPro files to a Windows PC? If you are, and you are encountering issues with the edit part, this maybe due to multiple graphics cards, and Quik for desktop is prioritizing the high performance NVIDIA or AMD card. Check out the steps to fix here: https://gopro.com/help/articles/solutions_troubleshooting/Quik-for-desktop-Crashes-while-Opening-Cre...

Additionally, you might want to utilize the HiLight tag feature next time you do a recording. This will enable you to mark specific moments in your video as they happen so it will be easy for your to find the best parts to edit and share. Read more about here: https://gopro.com/help/articles/question_answer/What-is-HiLight-Tagging-and-How-Does-it-Work

Let us know how it goes. 

Thanks, 
Marius