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Tourist
Posts: 20

Upload error

[ New ]
I’ve had this GoPro for a few months and all has been well but now when I plug it in to upload my media to the cloud I get an upload error saying I have to plug it in. I don’t even have the battery in it. This is very annoying as I need to get my videos uploaded so I can record more. Any ideas why it would go from working fine one week to not working at all?

Accepted Solutions
GoPro
Posts: 29,629

Re: Upload error

[ New ]

Yes. @fireyhill82450

A factory reset, please.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 30

Re: Upload error

[ New ]

Hi @fireyhill82450 ,

 

Thank you for reaching out. 

 

Auto Upload works only when the battery is in, the camera is connected to a wall charger and it is sufficiently charged.

 

Thanks!

Tourist
Posts: 20

Re: Upload error

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I’m attempting a manual upload and get the same error with abs without the battery.
GoPro
Posts: 29,629

Re: Upload error

[ New ]

Hi @fireyhill82450

 

Are you using the supplied USB charging cable?

 

Thanks!

Ej

Tourist
Posts: 20

Re: Upload error

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Yes and it’s the same one I’ve been using for the past month.
Highlighted
Tourist
Posts: 20

Re: Upload error

[ New ]
I should mention the error says connect your GoPro to a power source and try again.
GoPro
Posts: 29,629

Re: Upload error

[ New ]

Hi @fireyhill82450

 

Would you mind resetting the camera then set up auto upload again?

Check out: 

Reset Camera Settings

Auto upload your footage to the cloud

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 20

Re: Upload error

[ New ]
Which reset? Factory reset?
GoPro
Posts: 29,629

Re: Upload error

[ New ]

Yes. @fireyhill82450

A factory reset, please.

 

Thanks!

Ej

Tourist
Posts: 20

Re: Upload error

[ New ]
Thank you! It worked.