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Reply
Sightseer
Posts: 1
Accepted Solution

Updating Hero 3

I'm trying to update/register my Hero 3. Right after I enter the serial # and click continue I get an error code.

statusCode500
error"Internal Server Error"
message

"An internal server error occurred"

 

 

How do I update my Hero 3?


Accepted Solutions
GoPro
Posts: 8,294

Re: Updating Hero 3

Hello @megawave11214

 

Try this: 

  1. Go to the HERO3 Software Update page
  2. Select "Update your camera manually."
  3. Put in the camera serial number (starts with HD3..) and the email address associated with the GoPro Account.
  4. Check appropriate boxes. 
  5. Select which update you would like to do: Wi-Fi & FIRMWARE UPDATE, or Wi-Fi UPDATE ONLY, or FIRMWARE UPDATE only. 
  6. Follow on-screen instructions to continue the update. 

Hope this helps. Let us know how it goes. 

 

Thanks,

Marius

 

 

 

View solution in original post


All Replies
GoPro
Posts: 8,294

Re: Updating Hero 3

Hello @megawave11214

 

Try this: 

  1. Go to the HERO3 Software Update page
  2. Select "Update your camera manually."
  3. Put in the camera serial number (starts with HD3..) and the email address associated with the GoPro Account.
  4. Check appropriate boxes. 
  5. Select which update you would like to do: Wi-Fi & FIRMWARE UPDATE, or Wi-Fi UPDATE ONLY, or FIRMWARE UPDATE only. 
  6. Follow on-screen instructions to continue the update. 

Hope this helps. Let us know how it goes. 

 

Thanks,

Marius