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Tourist
Posts: 2
Accepted Solution

Update makes Hero 9 inaccessible

I just did the manual update on Hero9 to allow the max lens mod and now Quik won't even find the camera, and Windows 10 can't even find it.  Going into the device manager I found it listed as USB serial device, but inaccessible.  

Is there any way to fix this?


Accepted Solutions
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Tourist
Posts: 2

Re: Update makes Hero 9 inaccessible

The  V1.21 update seems to reset the "Connection" setting from MTP to GoPro Connect.  Reset it to MTP and both Quik and Windows will find it immediately.

View solution in original post


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Hiker
Posts: 54

Re: Update makes Hero 9 inaccessible

you're using the old out of date software. go to go pro and download the new gopro app for windows. it is what i use and works flawless

Highlighted
Tourist
Posts: 2

Re: Update makes Hero 9 inaccessible

The  V1.21 update seems to reset the "Connection" setting from MTP to GoPro Connect.  Reset it to MTP and both Quik and Windows will find it immediately.

Highlighted
Hiker
Posts: 26

Re: Update makes Hero 9 inaccessible

Where can I find that app?
Highlighted
Hiker
Posts: 54

Re: Update makes Hero 9 inaccessible