Update makes Hero 9 inaccessible [ New ]

[douglash81081]

I just did the manual update on Hero9 to allow the max lens mod and now Quik won't even find the camera, and Windows 10 can't even find it.  Going into the device manager I found it listed as USB serial device, but inaccessible.  

Is there any way to fix this?

[douglash81081 · Accepted solution]

The  V1.21 update seems to reset the "Connection" setting from MTP to GoPro Connect.  Reset it to MTP and both Quik and Windows will find it immediately.

[neon-euc]

you're using the old out of date software. go to go pro and download the new gopro app for windows. it is what i use and works flawless

[douglash81081 · Accepted solution]

The  V1.21 update seems to reset the "Connection" setting from MTP to GoPro Connect.  Reset it to MTP and both Quik and Windows will find it immediately.

[redcave84125]

Where can I find that app?

[neon-euc]

right here

https://community.gopro.com/t5/en/GoPro-MAX-Exporter/ta-p/413311