Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-22674%22%20slang%3D%22en-US%22%3EUpdate%20hero%204%20silver%20to%20V5.00%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-22674%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EToday%20I%20was%20trying%20to%20update%20my%20GoPro%20HERO%204%20SILVER%20with%20the%20new%20V5.00%20but%20I'm%20unable%20to%20do%20it.%20I%20connect%20the%20camera%20to%20the%20computer%20and%20when%20QUIK%20tells%20me%20that%20I%20have%20new%20software%20I%20tell%20it%20to%20update%2C%20it%20starts%20but%20then%20it%20stops%20at%2066%25%20Transfering%20files%20and%20stays%20like%20that%20for%20a%20while%20until%20de%20camera%20dispears%20from%20the%20app.%20The%20camera%20screen%20still%20shows%20(connected%20-%20files%20accesible)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20using%20a%20Mac%20if%20that%20is%20of%20any%20help%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-22674%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-22676%22%20slang%3D%22en-US%22%3ERe%3A%20Update%20hero%204%20silver%20to%20V5.00%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-22676%22%20slang%3D%22en-US%22%3E%3CP%3ESolved!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20did%20it%20with%20CAPTURE%20in%20my%20iPhone%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EV5.00%20Installed%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38422%22%20slang%3D%22en-US%22%3ERe%3A%20Update%20hero%204%20silver%20to%20V5.00%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38422%22%20slang%3D%22en-US%22%3E%3CP%3Esamething%20happened%20to%20me.%20I%20thought%20gopro%20was%20going%20to%20improve%20software.%20looks%20like%20a%20fail.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38705%22%20slang%3D%22en-US%22%3ERe%3A%20Update%20hero%204%20silver%20to%20V5.00%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38705%22%20slang%3D%22en-US%22%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F22632%22%3E%40optimystic%3C%2Fa%3E%20-%20If%20you%20are%20having%20an%20issue%20with%20an%20update%20using%20our%20software%2C%20doing%20a%20manual%20update%20is%20a%20good%20option.%20Instructions%20for%20the%20HERO4%20Silver%20can%20be%20found%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero4%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero4%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

Update hero 4 silver to V5.00

Hello,

 

Today I was trying to update my GoPro HERO 4 SILVER with the new V5.00 but I'm unable to do it. I connect the camera to the computer and when QUIK tells me that I have new software I tell it to update, it starts but then it stops at 66% Transfering files and stays like that for a while until de camera dispears from the app. The camera screen still shows (connected - files accesible)

 

I'm using a Mac if that is of any help

Captura de pantalla 2016-11-27 a les 9.55.15.png

Accepted Solutions
GoPro Community Manager
Posts: 5,862

Re: Update hero 4 silver to V5.00

@optimystic - If you are having an issue with an update using our software, doing a manual update is a good option. Instructions for the HERO4 Silver can be found at https://gopro.com/update/hero4.

Jeff

View solution in original post


All Replies
Sightseer
Posts: 2

Re: Update hero 4 silver to V5.00

Solved!

 

I did it with CAPTURE in my iPhone

 

V5.00 Installed

Sightseer
Posts: 1

Re: Update hero 4 silver to V5.00

samething happened to me. I thought gopro was going to improve software. looks like a fail.

GoPro Community Manager
Posts: 5,862

Re: Update hero 4 silver to V5.00

@optimystic - If you are having an issue with an update using our software, doing a manual update is a good option. Instructions for the HERO4 Silver can be found at https://gopro.com/update/hero4.

Jeff