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Hiker
Posts: 8

Update hangs halfway

HEy everyone!

 

Anyone encounter this problem when you're updating the camera firmware via the phone app and it hangs halfway and now no matter what i do it just freezes there. I tried restarting it, connecting to a computer after it and even manual update. But it just stuck at a updating logo with a cross (presume it means unsuccessful or something) i have attached a photo of it below. But on my phone it shows completed.

 

Anyone able to advice?

P_20161002_210851.jpg
GoPro Community Manager
Posts: 5,850

Re: Update hangs halfway

@fskira - Looks like the firmware did not install correctly. Best option is to do a manual update. You can find out how at the bottom of the page at https://gopro.com/update/hero4.

 

Thanks,

Jeff

Hiker
Posts: 8

Re: Update hangs halfway

@jefft thanks for the advice, the problem is i tried that as well. And its not reading the file of the SD card. Any other viable options?

Tourist
Posts: 2

Re: Update hangs halfway

Same problem. I try manual too but nothing, firmwere failure?

Hiker
Posts: 8

Re: Update hangs halfway

Hey @aldrinl806, i called in to the hotline and advised me to send it in. Possible something wrong i guess.

 

For now I managed to rollback to v3 and running on it.

Tourist
Posts: 2

Re: Update hangs halfway

how do you back v. 3?