03-08-2019 04:41 PM
I am a subcriber to the + warranty program. I see there is a fee to exchange your nonworking camera for the same model until supplies last. Since one of my cameras is a Hero 5 Black, am I understanding it correctly when I say, once theGoPro company runs out of Hero 5 Black's I am no longer covered? Is there a plan where I can pay a larger fee and receive the model that is still in supply?
03-08-2019 06:21 PM
For any camera model eligible for exchange that is older than 2 years, the Exchange benefit in Plus will still be available for US customers while supplies last.
We currently do not have any service plans other than the GoPro Plus. Anyhow, should changes partake on this matter, it will be posted directly on our website.
You can find more details about the GoPro Plus Exchange here: https://gopro.com/help/articles/block/gopro-plus-exchange-questions
Hopefully this helps!