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Tourist
Posts: 5

Unit filling with water

[ New ]

Hi

Does anybody have a direct contact number for the service team?

I am up to my 12th attempt at using the contact form and have never received a call back. I've had 3 emails saying my number was incorrect, which it is not!  The chat feature never works, I've tried a facebook message where you also get a response that it is not available. 

Trying again today to request a call and now that button isn't even working! I've had enough!


Accepted Solutions
GoPro
Posts: 30,743

Re: Unit filling with water

[ New ]

Hi @lithecree

 

We were able to pull up the case and see that Support was able to assist you.

If you have further questions about the case, it will be best to follow up with them.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 30,743

Re: Unit filling with water

[ New ]

Hi @lithecree

 

Sorry for any trouble caused.

Can you please try logging another request?

When entering the contact number, make sure not to put a zero after the country code.

Also, please ensure that you are not blocking cookies and have your pop-up blocker disabled.

Please take note of the case number so we can follow up with Support.

 

Thanks!

Ej

 

 

GoPro
Posts: 30,743

Re: Unit filling with water

[ New ]

Hi @lithecree

 

Sorry for any trouble caused.

Can you please try logging another request?

When entering the contact number, make sure not to put a zero after the country code.

Also, please ensure that you are not blocking cookies and have your pop-up blocker disabled.

Please take note of the case number so we can follow up with Support.

 

Thanks!

Ej

 

 

Tourist
Posts: 5

Re: Unit filling with water

[ New ]

I havent added the 0 in my number. 

Cookies and pop ups are turned on.

Never been given a case number, just get told no one is available or my number is wrong.

Clicking "request a call" gives em the message "Invalid captcha"

 

GoPro
Posts: 30,743

Re: Unit filling with water

[ New ]

Hi @lithecree

 

We have checked with the team and logging a request through https://gopro.com/help/ContactUs should be working.

Can you try using an alternate browser or going on incognito mode?

 

Thanks!

Ej

Tourist
Posts: 5

Re: Unit filling with water

[ New ]

Still saying everyone is busy.

Have requested another call back.

It's taking so long to sort this out the camera is no longer under warranty!!

GoPro
Posts: 30,743

Re: Unit filling with water

[ New ]

Hi @lithecree

 

We were able to pull up the case and see that Support was able to assist you.

If you have further questions about the case, it will be best to follow up with them.

 

Thanks!

Ej