12-01-2019 12:39 PM
Unhappy with defective camera battery, unhappy with support even after I ordered a new camera[ New ]
Just spent an hour with gopro support re my fusion that I purchased is September 2019, with some person from Indai (i assume), I told her my battery would not hold charge and that it overheated after charging and would not allow the camera to funtion.
I went to GoPro website to order new battery. Guess what? They do not even offer them for the fusion. Why? I purchased the fusion less than 3 months ago.
I called to ask them to refund my money and mentioned that I ordered a hero7 this am as I am leaving on vaction this week.
The support female said she had to troubleshoot my camera first, and started asking me questions about charging the battery etc. I understand she has a script to adhere to but she told me I charged the battery for too long.
She told me to go to Best Buy to find a new battery. Really? That told me everyting I needed to know. I hung up.
I will cancel mty order for the Hero7.
Go Pro is based in California, and as far as I am concerned is not someone I would recommend doing business with.