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Sightseer
Posts: 1

Unable to view photos

I have a gopro hero 3+ silver edition.

 

I can't view the photos I have taken during my last vacation. 

 

I have tried gopro app in my android (asus zenphone 5), iphone 5. I have also tried to view them in various other platforms such as VLC media player, windows media center, gopro computer. However, I can only see 8 of the photos I have taken out of plus 100.

 

I can import all of the photos to my computer without any problems but I cannot view majority of them. The message I get is something like "not supported" format.

 

Please advise on how to overcome this problem,

 

Thanks

Sightseer
Posts: 1

Re: Unable to view photos

Hello,

Got the same problem with my GoPro 3+ Silver.

Can someone please help to resolve this problem? Many important pictures and videos are involved.

 

GoPro
Posts: 70

Re: Unable to view photos

@greenwave7272 and  @fireyflame24613

 

Hi guys,

 

Sounds like you may be experiencing a system limitation based on the information you already provided.

 

However, I'm am curious as to what formats the unreadable files are listed as (Jpeg or MP4)? What resolution and Frame rate? What type of computer are you using?

 

You may need to adjust the frames per second if you are higher than 30 per second.

 

Thanks 

 

-Marc