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Tourist
Posts: 2

Unable to view files

Hello. Every time I record any videos on my go pro, when I go to playback, they say "unable to view file" every single time. I have over 2 hours of space left on my SD card so I'm not sure how to fix it.
GoPro
Posts: 6,445

Re: Unable to view files

Hi @foggystoke83627

 

Is this happening on all files? Do you still remember the resolution used?

How are you viewing the files? Is it directly on the camera, the app or via computer?

 

Please see Supported Resolutions for Copy and Share in the GoPro App

 

Here are other ways to view/import your videos: 

  • Use Quik for desktop
  • Use an SD Adapter
  • Automatic with Auto Play Options
  • Manually with File Explorer 

You may refer to this article for additional information.

 

Let us know how it goes.

 

 

Thanks!
Ej

Adventurer
Posts: 10,123

Re: Unable to view files

Be sure you are using a SD card from this list https://gopro.com/help/articles/block/microSD-Card-Considerations#list2

After moving all of your media off of the SD card, perform a FULL (not Quick) format of the card.

Download the Manual Update https://gopro.com/update/hero5

Extract the UPDATE folder from the UPDATE.zip file you downloaded

Once the SD card has been formatted (it can take awhile for a full format to complete), copy the UPDATE folder (not UPDATE.zip) to the blank SD card.

Eject the SD card and put it into your camera.

Power on the camera using the side Mode/Power button

Allow the Update to complete

Once done, go into preferences on the camera and format the SD card

Take two pictures and two short videos and then see if you are able to playback the files. If not, try with a different SD card from the list if possible.
Tourist
Posts: 2

Re: Unable to view files

Yes. It happens on all of my files. I am viewing on my camera and have on my computer. I used to be able to see files but I may need to get a more compatible SD card.
GoPro
Posts: 6,445

Re: Unable to view files

Great! @foggystoke83627

 

Feel free to post back once you're able to test it with a compatible SD card.

 

 

Thanks!

Ej