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Sightseer
Posts: 1
Accepted Solution

Unable to view Videos Hero 2018

So I'm currently travelling around & I have taken several photos and videos on my trip so far. However the past week whenever I've recorded a video I am unable to playback and even when I connect to the app the thumbnail is black saying 0:00. I've tested it out since by recording 10 second videos and they don't work on any platform yet my older videos on the same sd card work perfectly fine. My photos still work. This is very upsetting as the go pro is new and the videos I can't see are incredible life experiences that I want to be able to see! Any help is greatly appreciated.

Accepted Solutions
GoPro Community Manager
Posts: 7,022

Re: Unable to view Videos Hero 2018

@nicevista23457 - If you have another SD card that's on our list at https://gopro.com/help/articles/block/microSD-Card-Considerations, please try that one. That will help determine if the issue is with the camera or with the SD card.

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 7,022

Re: Unable to view Videos Hero 2018

@nicevista23457 - If you have another SD card that's on our list at https://gopro.com/help/articles/block/microSD-Card-Considerations, please try that one. That will help determine if the issue is with the camera or with the SD card.

 

Thanks,

Jeff