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Sightseer
Posts: 1
Accepted Solution

Unable to update to the latest version

Hi,

 

I am trying to update to the newest version of firmware.

But as soon as i load the files on a microSDXC, (which I have completely formatted), it gives an error : camera updare failed

 

I have downloaded via Chrome, Edge and Internet Explorer. None of these solve the issue.

I also tried to use another version (with WFI) but same problem.

 

Can you help me

 

Regards Robert


Accepted Solutions
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GoPro
Posts: 6,097

Re: Unable to update to the latest version

 

Hi @hardygorge60253,

 

May I know what is the SD card brand and model you're using?

Also the camera model.

 

 

Please check the file if it is already extracted into a folder named UPDATE. 

Make sure that the file name is UPDATE and copy it directly to your SD card. 

 

Make sure that it is connected using SD card adapter and not via cable. 

 

 

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Unable to update to the latest version

 

Hi @hardygorge60253,

 

May I know what is the SD card brand and model you're using?

Also the camera model.

 

 

Please check the file if it is already extracted into a folder named UPDATE. 

Make sure that the file name is UPDATE and copy it directly to your SD card. 

 

Make sure that it is connected using SD card adapter and not via cable. 

 

 

Regards,

-Jay