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Sightseer
Posts: 1

Unable to update my firmware for Hero 8

[ New ]

The page https://gopro.com/en/us/support/product-update/register-camera does not work

 

I enter in my serial number and my email address (while I'm signed into my verified account) and the button goes to a non interactive state (greyed out) and the page just goes unresponsive.

 

Other instructions to update the firmware say to use a mobile app that no longer exists.

 

Considering how expensive these cameras are, I expected for the support to be a little better for this

Nomad
Posts: 6,933

Re: Unable to update my firmware for Hero 8

[ New ]

The current GoPro mobile app (which can be found under the APPS section at the top of the page) will update your GoPro for you.

 

If you've registered your camere, you can also log into your account and directly download the updated firmware from the "devices" tab.

GoPro
Posts: 14,088

Re: Unable to update my firmware for Hero 8

[ New ]

@joshc10715, please be sure to select the correct camera model on the Camera Update page.

 

Enter your GoPro camera's serial number correctly. The SN and email address text boxes will be highlighted in green to indicate that they're valid.

If you also haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference.

 

As for the mobile app, locate the GoPro Quik app in the Google Play Store or Apple Store. See https://gopro.com/en/us/shop/quik-app-video-photo-editor for more information.