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Sightseer
Posts: 1

Unable to turn on my brand new Hero 5 Black.

When plugged in on power source the red led illuminates once then goes off. Being in pwoer source for a while, yet when unplugged it still wont turn on. 

 

Please assist.

Highlighted
GoPro
Posts: 3,924

Re: Unable to turn on my brand new Hero 5 Black.

Hi @transactsmart,

 

How are you trying to charge that camera? Make sure you are using the GoPro supplied USB-C cable and are using a wall outlet that is at least 5v 2amp!

 

Best,

Ryan