Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-244550%22%20slang%3D%22en-US%22%3EUnable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-244550%22%20slang%3D%22en-US%22%3EHi%3CBR%20%2F%3E%3CBR%20%2F%3EI%20recently%20purchased%20a%20go%20pro%207.%20Took%20it%20home%20and%20connected%20to%20it%20and%20downloaded%20a%20load%20of%20media%20from%20an%20as%20card%20before%20deleting%20everything%20ready%20for%20a%20trip.a%20week%20later%20and%20I%20have%20now%20tried%20to%20connect%20to%20the%20camera%20again%20and%20it%20is%20not%20connecting%20to%20the%20app.%20I%20have%20gone%20through%20the%20forums%20and%20done%20all%20the%20suggestions%20including%20deleting%20the%20wifi%20on%20phone%20and%20camera.%20Forgetting%20the%20Bluetooth.%20Resetting%20the%20camera%20complete.%20I%20also%20tried%20on%203%20other%20phones%20and%20downloaded%20the%20go%20pro%20app%20fresh.%20I%E2%80%99ve%20also%20tried%20switching%20the%20wireless%20signal%20from%205ghz%20to%202.4.%20When%20the%20wireless%20is%20on%20I%E2%80%99m%20unable%20to%20see%20it%20come%20up%20On%20My%20phone%20and%20when%20the%20bluetooth%20is%20on%20it%20also%20does%20not%20come%20up%20on%20the%20phone.%20I%20took%20it%20to%20a%20jb%20hifi%20and%20hey%20have%20said%20it%20is%20most%20likely%20a%20camera%20fault.%20As%20I%E2%80%99m%20literally%20about%20to%20board%20a%20plane%20I%E2%80%99m%20just%20reaching%20out%20to%20see%20if%20there%20is%20anything%20else%20I%20can%20try%20to%20do.%3CBR%20%2F%3E%3CBR%20%2F%3ECheers.%3CBR%20%2F%3EAdam.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-244550%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-244632%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-244632%22%20slang%3D%22en-US%22%3EJust%20received%20my%20go%20pro7%20today%20and%20I%20as%20well%20cant%20connect%20properly%20to%20the%20app%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-244936%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-244936%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F76315%22%20target%3D%22_blank%22%3E%40stoutrange05686%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20trying%20to%20troubleshoot%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3EPlease%20see%20if%20manually%20updating%20the%20software%20will%20resolve%20the%20issue.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EThis%20will%20correct%20any%20issues%20on%20the%20previous%20installation.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75984%22%20target%3D%22_blank%22%3E%40dznutz69%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EWhat%20troubleshooting%20steps%20have%20you%20tried%20so%20far%3F%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20haven't%20already%2C%20you%20may%20also%20try%20the%20steps%20mentioned%20above.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271930%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271930%22%20slang%3D%22en-US%22%3EI%20have%20tried%20everything%20above%20as%20well.%20The%20App%20keeps%20telling%20me%20to%20connect%20to%20my%20camera%20and%20yet%20I%20AM%20CONNECTED!%20I%20just%20dropped%20a%20good%20deal%20of%20money%20on%20my%207%20Black%20and%20can%E2%80%99t%20get%20it%20consistently%20connect%20to%20my%20phone.%20Ughhhhhh!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271937%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271937%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F82874%22%20target%3D%22_blank%22%3E%40paynehmj%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20phone%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3ETry%20resetting%20the%20camera's%20Wi-Fi%20settings.%3C%2FP%3E%0A%0A%3CP%3EOnce%20done%2C%20proceed%20with%20the%20pairing%20process.%3C%2FP%3E%0A%0A%3CP%3EOn%20your%20phone%2C%20go%20to%20the%20Bluetooth%20settings%20and%20delete%2Fforget%20your%20camera's%20Bluetooth%20ID.%3C%2FP%3E%0A%0A%3CP%3EConnect%20your%20camera.%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20try%20pairing%20your%20camera%20to%20another%20phone.%3C%2FP%3E%0A%0A%3CP%3EThis%20is%20to%20help%20in%20isolating%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271939%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271939%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DtEFqhZS5nJs%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DtEFqhZS5nJs%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3Btry%20this%20again%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271945%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271945%22%20slang%3D%22en-US%22%3E%3CP%3E%22One%22%20of%20the%20ways%20to%20get%20back%20on.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20I%20simply%20reset%20my%20camera's%20wifi%26nbsp%3B%20i%20show%20that%26nbsp%3B%20is%20all%20I%20am%20doing%20to%20get%20right%20back%20on.%26nbsp%3B%20%26nbsp%3Bif%20that%20did%20not%20work%20then%20the%20next%20step%20is%20to%20do%20the%20phone's%20forget%20me%20stuff.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271955%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271955%22%20slang%3D%22en-US%22%3EiPhone%208%20Plus.%20I%E2%80%99ve%20done%20all%20of%20that.%20I%20just%20turned%20off%20the%20WiFi%20and%20turned%20it%20back%20on%20%2C%20and%20now%20it%20doesn%E2%80%99t%20show%20up%20in%20my%20devices%20at%20all.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271958%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271958%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20to%20contact%20our%20customer%20support%20team%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F82874%22%20target%3D%22_blank%22%3E%40paynehmj%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20also%20try%20to%20remove%20all%20GoPro%20related%20device%20on%20your%20phone's%20bluetooth%20settings.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3Eforget%20Wi-Fi%20SSID%20on%20your%20phone%20and%20then%20reset%20camera%20to%20factory%20settings.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20issue%20persist%20please%20get%20in%20touch%20with%20our%20customer%20support%20team%20via%20phone%20or%20chat.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271960%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20connect%20to%20go%20pro%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271960%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DMExwRyEtseI%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DMExwRyEtseI%26nbsp%3B%3C%2FA%3E%20okay%20if%20you%20tried%20what%20I%20am%26nbsp%3B%20showing%20then%20last%20resort%20is%20to%20call%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Unable to connect to go pro 7

Hi

I recently purchased a go pro 7. Took it home and connected to it and downloaded a load of media from an as card before deleting everything ready for a trip.a week later and I have now tried to connect to the camera again and it is not connecting to the app. I have gone through the forums and done all the suggestions including deleting the wifi on phone and camera. Forgetting the Bluetooth. Resetting the camera complete. I also tried on 3 other phones and downloaded the go pro app fresh. I’ve also tried switching the wireless signal from 5ghz to 2.4. When the wireless is on I’m unable to see it come up On My phone and when the bluetooth is on it also does not come up on the phone. I took it to a jb hifi and hey have said it is most likely a camera fault. As I’m literally about to board a plane I’m just reaching out to see if there is anything else I can try to do.

Cheers.
Adam.
Sightseer
Posts: 1

Re: Unable to connect to go pro 7

Just received my go pro7 today and I as well cant connect properly to the app
GoPro
Posts: 9,487

Re: Unable to connect to go pro 7

 

Hi @stoutrange05686

 

Thank you for trying to troubleshoot the issue.

Please see if manually updating the software will resolve the issue. https://gopro.com/update

This will correct any issues on the previous installation.

 

 

Hi @dznutz69

What troubleshooting steps have you tried so far?

If you haven't already, you may also try the steps mentioned above.

 

 

Let us know how it goes.

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: Unable to connect to go pro 7

I have tried everything above as well. The App keeps telling me to connect to my camera and yet I AM CONNECTED! I just dropped a good deal of money on my 7 Black and can’t get it consistently connect to my phone. Ughhhhhh!
GoPro
Posts: 9,487

Re: Unable to connect to go pro 7

 

Hi @paynehmj

 

What phone are you using?

Try resetting the camera's Wi-Fi settings.

Once done, proceed with the pairing process.

On your phone, go to the Bluetooth settings and delete/forget your camera's Bluetooth ID.

Connect your camera.

If it's still the same, try pairing your camera to another phone.

This is to help in isolating the issue.

 

Thanks!

Ej

 

Adventurer
Posts: 9,223

Re: Unable to connect to go pro 7

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
Adventurer
Posts: 9,223

Re: Unable to connect to go pro 7

"One" of the ways to get back on.

 

If I simply reset my camera's wifi  i show that  is all I am doing to get right back on.   if that did not work then the next step is to do the phone's forget me stuff.

Tourist
Posts: 2

Re: Unable to connect to go pro 7

iPhone 8 Plus. I’ve done all of that. I just turned off the WiFi and turned it back on , and now it doesn’t show up in my devices at all.