12-11-2018 09:15 AM
Please try to contact our customer support team @paynehmj,
You can also try to remove all GoPro related device on your phone's bluetooth settings.
forget Wi-Fi SSID on your phone and then reset camera to factory settings.
If issue persist please get in touch with our customer support team via phone or chat.
12-11-2018 09:21 AM
https://www.youtube.com/watch?v=MExwRyEtseI okay if you tried what I am showing then last resort is to call