Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Sightseer
Posts: 2

Unable to connect Hero 3 Silver to GoPro Quik

[ New ]

How do I connect my Hero3 to my GoPro Link on my Samsung Phone? I have followed directions over and over and simply get a message saying "We can't find your GoPro".

GoPro
Posts: 31,042

Re: Unable to connect Hero 3 Silver to GoPro Quik

[ New ]

Hi @brente5150

 

Do you have the camera Wi-Fi name and password?

Please try pairing from the mobile device's Wi-Fi manager first, then connect to the camera's Wi-Fi in the GoPro Quik app.

 

You may also check the steps on GoPro Quik: Troubleshoot Connectivity Issues

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Unable to connect Hero 3 Silver to GoPro Quik

[ New ]
I see a wifi named Michael, but this is a second hand camera so I guess I do not have the correct information. Can it all be reset? I have performed a successful wifi and firmware update already.
GoPro
Posts: 15,698

Re: Unable to connect Hero 3 Silver to GoPro Quik

[ New ]

@brente5150, you can reset your camera’s Wi-Fi settings following the instructions here: https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276

 

Be sure that the Wi-Fi and firmware update will be installed successfully.


Also, delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to pair your GoPro again.

Let us know how it goes.