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GoPro
Posts: 20,756

Re: Unable to check order status

[ New ]

Hello, @swiftdive42218. Your order has already shipped. We have sent the tracking number information to your Hub inbox. 

Tourist
Posts: 1

Re: Unable to check order status

[ New ]
Hi! Can you please check my order as well? My order id is NA03249560. I received an email says it was shipped, but it has been 4 days and I still didn't receive it. Many thanks.
GoPro
Posts: 29,576

Re: Unable to check order status

[ New ]

Hi @superdawn35787

 

We have sent a direct message.


Thanks!

Ej

Sightseer
Posts: 1

Re: Unable to check order status

[ New ]
Can you check mine as well. NA03321015. Got an email saying it has been shipped for several days but still can’t check the status.
GoPro
Posts: 15,205

Re: Unable to check order status

[ New ]

Hello @shul200. Sales Order NA03321015 shows that it got delivered today. I sent you a private message with some details about your order for reference.

Tourist
Posts: 1

Re: Unable to check order status

[ New ]

I also placed an order recently and can't see the status (order# NA03361394). I haven't received a tracking number, but received a shipment notification two days ago. 

GoPro
Posts: 20,756

Re: Unable to check order status

[ New ]

Your order is already out for delivery, @blueapex71161. We have sent you the UPS tracking number information. Please check your inbox in the Hub. Thanks!

Tourist
Posts: 1

Re: Unable to check order status

[ New ]

Hello, I have made an order for GoPro Hero9 on June 30, my credic card was charged on July 5, and today (July 13) I still haven't received any update on my order. When I check the status of my order online, it says: "We don't see it, but hold tight". Could you please check out what is going on and when can I expect to receive my order? Order number: MP-04852751 Thank you!

GoPro
Posts: 29,576

Re: Unable to check order status

[ New ]

Hi @redcrest6428

 

We have sent a direct message.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Unable to check order status

[ New ]

I have the same problems. Can someone please help me. Order number: NA03367914.

GoPro
Posts: 13

Re: Unable to check order status

[ New ]

Hi @heroicstor7146 

 

Upon checking, your order NA03367914 has already been shipped. I sent you a message to provide the tracking information.

 

Thank you

Sightseer
Posts: 1

Re: Unable to check order status

[ New ]

Hello, I'm also having an issue tracking my order NA03425812.

Could someone please help?

GoPro
Posts: 29,576

Re: Unable to check order status

[ New ]

Hi @eunsoll02165

 

Based on the records that order has just been delivered today.

We have sent a direct message for the tracking number.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: Unable to check order status

[ New ]
I am concerned I won't get my shipment in time. I placed the order on Saturday, and it said 2-3 day shipping, but i still have no tracking available, and when i try to track it on the website it says "order status unavailable, try again later." I need the port door for my gopro for a trip I'm taking on Thursday. It should've been delivered today, but it wasn't. Is there any way I can see the status??
GoPro
Posts: 20,756

Re: Unable to check order status

[ New ]

Hello, @stumpjumper3000. We have used the email address on your Hub profile and we see that your order has already shipped. We have sent the tracking number information to your Hub inbox. 


 

Tourist
Posts: 3

Re: Unable to check order status

[ New ]

Hi Staf

 

i Just payd voor een item but dont see any order number. 19th of sept going on holiday i need my item before i leave. Can you check please for me.  Thank you

GoPro
Posts: 20,756

Re: Unable to check order status

[ New ]

Hello, @joepro75. We used the email address on your Hub profile and we were able to pull up an order with number MP-05003224. We are unable to see details on it though. 

 

It would be best to get in touch with our Support Team to get more information on the order, as well as its most recent status. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. Be sure to put in your best contact number. 

Tourist
Posts: 3

Re: Unable to check order statusMP-05003224

[ New ]

Hi can you help pls to check my order with number MP-05003224

 

 

GoPro
Posts: 15,205

Re: Unable to check order statusMP-05003224

[ New ]

Hello @joepro75. When you get a chance, please reach out to GoPro customer support at gopro.com/help/ContactUs so we can assist you further. You can initiate a callback request or chat with one of the representatives.

Tourist
Posts: 7

Re: Unable to check order statusMP-05003224

[ New ]
Cannot place order online from maldives.
Please help
GoPro
Posts: 20,756

Re: Unable to check order statusMP-05003224

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Hello, @izzy909. What seems to be the issue with ordering? How may we help? 

Tourist
Posts: 3

Betreff: Unable to check order status

[ New ]

Ich habe am 16.09.2021 die Bestellung aufgegen für die Hero 10 und Versand war mit 2 Tagen angegeben.

Ich kann den Status der Bestellung nicht abrufen und support bekomme ich keinen Kontakt zu stande aber der Betrag wurde schon auf der Kreditkarte vorgemerkt.

Echt extrem enttäuschent. Möchte mein Geld zurück und woanders kaufen weil ich in Urlaub fahre.

GoPro
Posts: 29,576

Re: Betreff: Unable to check order status

[ New ]

Hi @michaelb821

 

We were able to pull up the order using the email address in your Hub profile.

SO-5243751 is on the fulfillment status.
A tracking number will be assigned soon and an email update will be sent.
You may also check the status through https://gopro.com/en/us/order-status

 

Thanks!

Ej

Hiker
Posts: 6

Re: Unable to check order status

[ New ]
Could someone please check my order and also send me the UPS tracking number?

NA03529905
GoPro
Posts: 29,576

Re: Unable to check order status

[ New ]

Hi @squishdafish94

 

Your order is also in the fulfillment status.

You may check the status at https://gopro.com/en/us/order-status

 

Order-related concerns are also best handled by our Support Team.
You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 3

Betreff: Unable to check order status

[ New ]

Ich habe am 16.09.2021 die Bestellung aufgegen für die Hero 10 und Versand war mit 2 Tagen angegeben.

Ich kann den Status der Bestellung nicht abrufen und support behauptet es sei Raus geschickt worden am 16.09 was aber nicht stimmen kann und der support behauptet ich solle mich selber mit UPS in verbindung setzten wo mein Paket ist. Was für eine LÜGE!

Und der Betrag wurde schon auf der Kreditkarte vorgemerkt.

Habe weder ne Tracking Nummer bekommen noch kann ich den Status checken.

NIE WIEDER BEI GOPRO BESTELLEN

Werde jetzt bis morgen warten und dann bei VISA Betrug anmelden

MP-05005509

GoPro
Posts: 15,205

Re: Betreff: Unable to check order status

[ New ]

@michaelb821, sorry for the inconvenience this may have caused you. Please contact our Support Team so they can coordinate with the Orders Team for the most recent status of your order. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. You can use your Sales Order number for reference. Thanks for your patience.

Tourist
Posts: 3

Betreff: Unable to check order status

[ New ]
Support ist nur am rumliegen. Jetzt auf einmal wurde sich noch nicht verschickt nach 6 Tagen. Jeden Tag lügt der Support eine neu Lüge. Nie wieder gopro. Melde das als Betrug an
Tourist
Posts: 7

Re: Unable to check order statusMP-05003224

[ New ]
Cannot place order from gopro.com
Screenshot_20210925-025316_Chrome.jpg
GoPro
Posts: 29,576

Re: Unable to check order statusMP-05003224

[ New ]

Hi @izzy909

 

What error message are you getting?

Have you tried using another browser or going on incognito mode?

 

Thanks!
Ej

Tourist
Posts: 7

Re: Unable to check order statusMP-05003224

[ New ]
I tried different browsers.
I bought hero 9 last May.
Below is the error msg.

"Wipeout! Crash. Yard sale.
Whatever you call it, we all go down sometimes. Looks like the page you are looking for is either unavailable, or no longer exists.
Try one of our other pages."
GoPro
Posts: 29,576

Re: Unable to check order statusMP-05003224

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Hi @izzy909

 

Do you observe the same when using an incognito browser?

 

Thanks!

Ej

Tourist
Posts: 7

Re: Unable to check order statusMP-05003224

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Yes. Same
Tourist
Posts: 7

Re: Unable to check order statusMP-05003224

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Can place order with all accessories.
Can't order camera.
Thanks
GoPro
Posts: 15,205

Re: Unable to check order statusMP-05003224

[ New ]

@izzy909, could you please tell us more about the issue you're experiencing with the order page at gopro.com?

Tourist
Posts: 3

Re: Unable to check order statusMP-05003224

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Thank you i got my money back 

Tourist
Posts: 2

Re: Unable to check order status

[ New ]
I have a problem , I can’t see my order status and I put wrong my email , How can I fix it? The order is MU-00970747, Thanks.
GoPro
Posts: 29,576

Re: Unable to check order status

[ New ]

Hi @sf2212

 

I am able to pull the information through https://gopro.com/en/us/order-status

Would you mind using an incognito browser?

 

Let us know how it goes.

We'll have this shared with the team.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Unable to check order status

[ New ]

Hello, I tried to do it and it tells me that the status of the order is not available and I open it from a window in incognito and it is the same, my email is: ***@gmail.com

GoPro
Posts: 29,576

Re: Unable to check order status

[ New ]

Hi @sf2212

 

We have sent the tracking number via direct message.

 

Thanks!

Ej