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Sightseer
Posts: 1
Accepted Solution

USB side door is broken. What should I do?

Hey,
I have a gopro hero 5 and now USB side door is broken. At The store I bought it said they dont have a incerance beacuae gopro promise customer their camera wont break!? What should I do? Please help.

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GoPro
Posts: 11,612

Re: USB side door is broken. What should I do?

Hello @sunnysurf5056

 

See if the door may just be detached and not really broken. This video show shows how the door can be removed/attached. If this is not the case and the door is really broken, our team here https://gopro.com/help/ContactUs will be able to help. You may reach them by phone or chat. 

 

Thanks, 
Marius

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All Replies
Highlighted
GoPro
Posts: 11,612

Re: USB side door is broken. What should I do?

Hello @sunnysurf5056

 

See if the door may just be detached and not really broken. This video show shows how the door can be removed/attached. If this is not the case and the door is really broken, our team here https://gopro.com/help/ContactUs will be able to help. You may reach them by phone or chat. 

 

Thanks, 
Marius