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Tourist
Posts: 5
Accepted Solution

USB hatch broke / battery hatch won't open

Hello,

The USB hatch of my go broke has broken. The battery hatch won't open at all.

I got a GoPro 6, bought it last year from Greece.

I cannot even get the serial number because the battery hatch won't open.

What are my options?

Thank you,

Dimitri Ploumidis


Accepted Solutions
Adventurer
Posts: 8,938

Re: USB hatch broke / battery hatch won't open

Read the Post and from what you said, it lead to Being in Saltwater  that dried, holding hte  battery door closed when trying gto open. 

 

SInce you went on the  Water and did not rinse off the camera the salt dried and caused a  locking seal ,   

 

Prevent this from happening again by getting a little vasoline and wiping clean and hte next dunk , you rince per the manual.

 

Yoour camera iswaterproof,  you are looking at hte outer edging notthe  rubber seal so tell us how water  gets on the edging that its not waterproof?

View solution in original post


All Replies
GoPro
Posts: 2,434

Re: USB hatch broke / battery hatch won't open

@boldstoke57133, sorry to hear about what happened. Just to clarify, are you referring to the battery door and side door cover of your camera?

If the battery door won't open, try to put a slight pressure downwards and wiggling the button may work. You can also try to push down the button and at the same time use your nail or any thin object to wedge the gap and push the battery door out.

In case this can help, I found this demo on how to open the doors using your fingernail: https://youtu.be/NFOPQr0iuBQ

If the problem persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.

Sightseer
Posts: 2

Re: USB hatch broke / battery hatch won't open

still won't open. damaging the camera is very likely if I try any harder with a sharp object. already scratched outside in trying to do so.

Sightseer
Posts: 2

Re: USB hatch broke / battery hatch won't open

OK. managed to open the battery door. I see a lot of salt inside.

Will this cause the camera to NOT be waterproof in the near future?

Thank you

Dimitri Ploumidis

gopro hatch.jpg
Adventurer
Posts: 8,938

Re: USB hatch broke / battery hatch won't open

Read the Post and from what you said, it lead to Being in Saltwater  that dried, holding hte  battery door closed when trying gto open. 

 

SInce you went on the  Water and did not rinse off the camera the salt dried and caused a  locking seal ,   

 

Prevent this from happening again by getting a little vasoline and wiping clean and hte next dunk , you rince per the manual.

 

Yoour camera iswaterproof,  you are looking at hte outer edging notthe  rubber seal so tell us how water  gets on the edging that its not waterproof?

Explorer
Posts: 11,185

Re: USB hatch broke / battery hatch won't open

As far as the USB hatch being broken, can you provide photos of the door and of the latch on the camera. The USB/Media door on the camera is meant to be removed and replaced, however you must fully extend the door before reinserting it onto the camera. If you have broken it, replacements can be purchased on the GoPro.com website.
Tourist
Posts: 5

Re: USB hatch broke / battery hatch won't open

thanks. as long as it is still waterproof and by sealing it with some vasoline will still be so.... thanks
Adventurer
Posts: 8,938

Re: USB hatch broke / battery hatch won't open

Do not use  WD-40 you can use  a Q-Tip and selicone Lube  @danialr15   he goes in the Ocean a lot.  I am sure he  is well aware how vasoline is key on salt water.