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Hiker
Posts: 19

USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

So you order a Hero07 Black and before you place the order on line, you call and ask what exactly is in the box.  I directly asked about a Wall adapter for the USB cable and if that was included, I was told YES,  Suprise no its not.  So now looking for a Wall adapter on the site for the camera, Where are they, do you not sell them?  Right now I am reading the reviews and it appears people are having lots of problems getting the camera battery charged.  What is going on?  I want to have it ready and charged and working for the person who shall be recieving this as a gift, but if items are not there then why tell someone they are included?   Question, can you use a Phone adapter USB cable plug to charge the unit?  Another question if not how do you get one and where is it, I went under Accessories and nothing, but yet I was told it came with one, It does have the USB cord that goes into your computer,  but nothing else, what is the person does not have a computer only a cell phone, how do you then charge it? No adapters to fit phones either.  Little disappointed about that as well If you order the Black07 and it is a gift for Christmas, did you realize that you only have 30 days to return for a refund.  Really? so if you get it at the begining of Dec and it is given to the person on Christmas day and they try to make sure it works and then it doesnt, according to all the new posts about problems, Guess what the warrant for refund is up before they can see if the camera acutally works.  Great so What is the next step, Please Advise


Accepted Solutions
Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
Oh, and don't buy a new cable. The supplied cable is fine.

View solution in original post

Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
The cable provided with the camera is high quality and the correct type of USB-C. Going out and buying longer cables when you don't need to is foolish and if it's the not the right type of USB-C or too long to adequatly work, it can make it appear that there is something wrong with the camera when in fact it's the cable.

https://youtu.be/QmgpcG_1cuI

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

 

Hi @cjn5448,

 

Only cable is included and you can use your phone adapter.

You can purchase any adapter available as long as it is a standard charger. 

You can also use a computer to charge it. 

 

If in case you want to return it. You can still return it as long as it's within the 30 days timeframe. 

 

Regards,

-Jay 

 

GoPro
Posts: 159

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
Hi @cjn5448,

I am sorry to hear about the misinformation. For the wall adapter, the USB-cable that comes in the package can be connected to any regular wall-adapter for mobile phone. As long as it outputs 5V and 1A-2A . Please be guided by the article in this link: https://gopro.com/help/articles/question_answer/Recommended-Chargers

If you are interested in getting an charger adapter for your GoPro; we have one in the website: https://shop.gopro.com/accessories-3/supercharger/AWALC-002.html

I hope these help.

V.
Hiker
Posts: 19

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

Thank you for the reply, it is upsetting when a person calls while online to order, and then  when you get your shipment, you see you need to spend another $40.00 to $50.00 for something that I was told was included.  I went back and looked everywhere to see where you list what comes with your camera and I could not find anything to see what was included, that is why I called and asked specially,  Now if I need to charge the batteries with a Wall adapter, I have to go order one, which, if I was told properly it would have been ordered at the time not get the order and suprise, not there.  

Perhaps you can direct me to a site or where it says what phones wall adapter is compatible with the unit as not all wall adapter's state what they are such as  5V and 1A-2A.  I have Samsung phones  S8+ and a Note 4 and a tablet and two other phones the Galaxy J3V J320  and a new I-phone  and none of the adapters just state 5V and 1A-2A most of them say output 5V 2.OA  or 9V-1.67A so that means they will not work or the one that says 5V 2.OA will it work?  I am not trying to be mean  but when someone states that is included, then I feel that it should have been.  I already had nothing but problems when I ordered my Black7 as I got the run-around, I hope that I do not get the run-around again,  So please Advise if you have the answer about the wall phone adapter that I listed above if that is ok to use (5V 2.OA) or a link or site that lists what phone has the right output wall adapter would be helpful.  Thank you. 

Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
Any of your phone wall chargers will work fine.
Adventurer
Posts: 13,858

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

@cjn5448

 

Excellent Point The sales Rep sold you.

 

This is A Charger, you know that but this will not work, why? the rating is under 1.0A rated. 500 will simply  not allow the camera to charge over time, the Minimum requirements are 1.0Amp. you may use any  charger rated higher than 1.0.  What if I want to use a 3.0A  Use it. they sellfor how much, and gopro could have included in them but Gopro has not included chargers since the Hero 2   .  

 

What you will need todo is purchase a USB type C cable longer tehn the 1 foot supplied Gopro did not tell you that either.

 

So my advice if in the USA head to bestbuy, walmart, CVS if those are your shopping stores and pick up a cell charger of your liking and a usb type C cable that is 1 meter long.  Yes been ther and done that,

 

Happy Holidays  to purchase early is on you. to purchase late is on you. and GoPro  will do good only if you are within their Rules. Untitled.png

Hiker
Posts: 19

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
Thanks Fishycomics As it is hard to buy a gift then find out what you were told on the phone is totally different then what is sent. And I understand about the 30 day return, but since this is a gift, I just checked the box to make sure it was all there before I wrapped it, and that is when I found the problems, the other problem is once it is given on the 25th of Dec. The person will only have a few days to use it to make sure it works and if it needs to be returned then that really will create a head ache as after reading other posts most say the first two or three times is fine then they start having issues with charging or the screen does not come one, so I am in a catch 22 But fingers crossed that no problems will occur as I have had many family members buy gopro and no issues just seems like maybe things are changing and the good ole customer one on one is out dated and help and answers are hard to get, but I was happy to see a response as fast as I did.
Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
Depending on where you live, you either have a one year warranty or a two year warranty. If there is an issue that can't be resolved with changing the SD card or manually updating the firmware, GoPro will exchange the camera. GoPro has literally sold millions of cameras with the HERO7 Black being the fastest selling in the highest volume of all GoPro cameras. When put into perspective, there are very few complaints/issues reported and most come down to 1) using a bad card 2) needing to cycle the battery a few times 3) needing to update firmware 4) using the wrong cables or simply 5) user error.
Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
Oh, and don't buy a new cable. The supplied cable is fine.
Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
The cable provided with the camera is high quality and the correct type of USB-C. Going out and buying longer cables when you don't need to is foolish and if it's the not the right type of USB-C or too long to adequatly work, it can make it appear that there is something wrong with the camera when in fact it's the cable.

https://youtu.be/QmgpcG_1cuI
Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

Adventurer
Posts: 13,858

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

@danielr15  put your camera up on the windshield of the car with your 12vdc  cigg plug or usb port and gopro cable only please

 

@cjn5448

 

This is where GoPo could take it a step further during this Special Holiday Season note like some sites

 

Untitled.png

 

 

Nomad
Posts: 464

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

I purchased of amazon a USB C to USB C cable, well in fact 2

 

Short one to connect to my apple mac.

Long one to connect to high power wall outlet.

 

SOme computers do not give out that high current so dont rely on all computers to charge camera.

Hiker
Posts: 19

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

Danielr15,  Thank you for the reply, That helps,  what you mean about the card?  The SD card? that was included or people using different cards?   I am just looking for the correct stuff to use, as that is why I asked the questions, as no sense in making a expensive purchase of a item then find out you need special items to ensure that it staying operating or you buy the wrong things then the warranty is not honored.  I do not want to use wrong cables, SD card or have issues with charging the battery as I stated, my family has had Gopro's since they first came out and the older verisions  came with a lot more things included with them to ensure you had all the correct items for the older ones, but I guess that is different now with the new ones.  As the primary concern was that I was told when I called what was included as I could not find where it sated what was all included,  Reason why I called first and I guess was informed incorrectly as what was stated to me was not included.  It is Always good to get answers and opinions as that is how issues are resolved.  

Hiker
Posts: 19

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

Danielr 15, May I ask what you meant by "Depending on where you live, you either have a one year warranty or a two year warranty"  Where do you find that information at?  Thanks 

Adventurer
Posts: 13,858

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

he is saying if your cam breaks you  thearea live in has a warranty  see gopro info about what he said

 

https://gopro.com/help/articles/block/Warranty-Information

Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
The SD card that GoPro send with the camera will work fine. For a list of all alternative cards that are known to work, you can check this list https://gopro.com/help/articles/block/microSD-Card-Considerations

As far as warranty goes, GoPro offers a 1 year warranty to fix or replace any camera that has manufacturer defects during this time. Some countries require a two year warranty, hence, "depending on where you live".

Additionally, you can sign up for GoPro Plus. For less than $5 a month you get cloud storage of your GoPro media, 20% off GoPro accessories, and are able to exchange your camera for any reason, including if you break it, up to two times a year.

@fishycomics
YOU may need a longer cable, but taking someone to buy one without knowing their needs is irresponsible. We already know how you incorrectly thought you had an issue when you were using the wrong cable. Why send someone else down the same rabbit hole unnecessarily. As I pointed out, getting the wrong cable (even if it's a USB-C) can lead to issues that, while they may appear to be, are not camera related.

I don't need to put my camera up on the windshield of the car with my 12vdc cigg plug or usb port, so this is irrelevant to me. When I do use my GoPro Suction mint on my windshield for extended periods, I use a power bank on the dash. Supplied GoPro USB-C works fine for me, thanks

You may not realize it, but you really come off as a negative grouch sometimes with all of your, "GoPro should", "GoPro should have", "GoPro needs to", and mischaracterization of this forum as you call out GoPro moderators for not replying more or giving out more information. You know that this is a member to member support community and that the primary job of moderators is to moderate tone and post for breaking listed rules. While they do try to help out when they can, that is not their primary function.
Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]
One other point, GoPro didn't include a wall charger with the HERO2. The older cameras where sold as cameras for specific activities (surf, motorcross, music, and "naked"), which is why, depending on which you purchased, there were more accessories. However, if you purchased there wrong package (surf when you needed motorcross) you ended up with worthless mounts. The new packaging includes basic mounts, the frame, and a charging cable. It's all you need to get started. Computer USB is fine for charging and just about any phone wall charger works fine. As you're going to need either a computer or phone to edit and get the most from the camera, most people don't need yet another charger. Pointless and bad for the environment, not to mention added cost and shipping weight. Those unnecessary cost end up getting passed to the consumer.
Adventurer
Posts: 13,858

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

@danielr15  Sorry @cjn5448  Sometimes I have to explain to @danielr15  in his way.  What i said was you are going to need to buy a  longer cable that gopro did not tell you..... and I'll explain why I said that. in a video so @danielr15  may not understand what I was  properly saying ???

 

No I am not punning or insulting  lol  stay tuned.  

 

wwait I think I said it already   to @danielr15   Because gopro  gave a short cable that won't reach a windshield of a car if your usb or cigg port is   not propelry situated in your   operating  car, boat, bike, etc...

 

The ykey word @danielr15 was Sales Team sold him.   and that they  do not need to tell tehm the truth of every single detail

  so I am the man to say MyBAd if I were wrong  (WINK)  I'll still do a video.   showing what I was referring to if like but nah  I had my coffee said my peace and not upet just make sur you  colour my mistakes in next time.

 

1str post I made said it  

Re: USB cable to the wall adapter and camera and return within 30 days for refund. 
 

@cjn5448

 

Excellent Point The sales Rep sold you.

 

This is A Charger, you know that but this will not work, why? the rating is under 1.0A rated. 500 will simply  not allow the camera to charge over time, the Minimum requirements are 1.0Amp. you may use any  charger rated higher than 1.0.  What if I want to use a 3.0A  Use it. they sellfor how much, and gopro could have included in them but Gopro has not included chargers since the Hero 2   .  

 

What you will need todo is purchase a USB type C cable longer tehn the 1 foot supplied Gopro did not tell you that either.

 

So my advice if in the USA head to bestbuy, walmart, CVS if those are your shopping stores and pick up a cell charger of your liking and a usb type C cable that is 1 meter long.  Yes been ther and done that,

 

Happy Holidays  to purchase early is on you. to purchase late is on you. and GoPro  will do good only if you are within their Rules. Untitled.png

 

 

2nd post

Explorer
Posts: 13,045

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

Computer-Guy-Facepalm.jpg

Adventurer
Posts: 13,858

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

its called research before you get sold  and where that can be found is at gopro.com product manuals.    alot we can say after the fact.

 

FISH

Adventurer
Posts: 13,858

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

https://gopro.com/content/dam/help/hero7-black/manuals/HERO7Black_UM_ENG_REVB.pdf

 

Sucks when the stuff we talked about not correctly noted in the product manual  so yeah mybad

Hiker
Posts: 32

Re: USB cable to the wall adapter and camera and return within 30 days for refund.

[ New ]

I don't know if you have made any decisions yet but instead of buying a wall charger, why don't you just buy a multi battery charger like this one (I imagine you have more than one battery)  https://www.amazon.com/Batteries-3-Channel-AHDBT-501-Compatible-Original/dp/B078NG927T/ref=sr_1_5_a_... .  If you have the GoPro Smart Remote there is this unit which will charge the Smart Remote and two batteries at the same time (I have it and it works great) https://www.amazon.com/gp/product/B01MS71F4L/ref=oh_aui_detailpage_o08_s03?ie=UTF8&psc=1 .