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%3CLINGO-SUB%20id%3D%22lingo-sub-47982%22%20slang%3D%22en-US%22%3EURGENT%3A%20HERO%2B%20keeps%20turning%20off%20after%205%20seconds%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47982%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20HERO%2B%20has%20worked%20perfectly%20fine%20for%20over%20a%20year%20now%2C%20but%20today%20it%20stopped%20this%20morning.%20At%20some%20point%2C%20every%20time%20I%20tried%20turning%20it%20on%2C%20it%20would%20flash%20the%20red%20light%205%20times%2C%20then%20turn%20itself%20off%20after%20about%205%20seconds.%20Then%20sometimes%20it%20will%20turn%20itself%20back%20on%2C%20but%20again%20only%20for%205%20seconds.%20I've%20tried%20restoring%20it%2C%20but%20it%20just%20dies%20before%20I%20get%20the%20chance%20to%20do%20that.%20I%20don't%20think%20there%20is%20an%20update%2C%20but%20I%20can't%20anyway%20because%20the%20camera%20won't%20stay%20on%20long%20enough%20for%20me%20to%20do%20it%20anyway.%20The%20SD%20card%20has%20always%20been%20fine%2C%20and%20it%20is%20compatible.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20in%20Croatia%20right%20now%20and%20will%20be%20on%20vacation%20for%20the%20next%20week%20and%20a%20half%20so%20I%20would%20really%20really%20appreciate%20a%20quick%20answer%2C%20because%20I%20can%20get%20such%20good%20photos%20on%20this%20trip.%20I%20hope%20somebody%20has%20the%20answer.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20so%20much.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-47982%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%2B%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47985%22%20slang%3D%22en-US%22%3ERe%3A%20URGENT%3A%20HERO%2B%20keeps%20turning%20off%20after%205%20seconds%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47985%22%20slang%3D%22en-US%22%3E%3CP%3EDoes%20it%20stay%20on%20with%20the%20card%20removed%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47988%22%20slang%3D%22en-US%22%3ERe%3A%20URGENT%3A%20HERO%2B%20keeps%20turning%20off%20after%205%20seconds%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47988%22%20slang%3D%22en-US%22%3E%3CP%3EI%20reformat%20the%20card%20%26nbsp%3B%20but%20before%20clear%20out%20the%20files%20to%20a%20pc%20or%20mac.%205%20beeps%20%26nbsp%3Bisa%20sign%20is%20not%20off%206%20beeps%20not%20an%20owner%20of%20these%20%26nbsp%3Bdiscontined%20models%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 7
Accepted Solution

URGENT: HERO+ keeps turning off after 5 seconds

Hi there,

 

My HERO+ has worked perfectly fine for over a year now, but today it stopped this morning. At some point, every time I tried turning it on, it would flash the red light 5 times, then turn itself off after about 5 seconds. Then sometimes it will turn itself back on, but again only for 5 seconds. I've tried restoring it, but it just dies before I get the chance to do that. I don't think there is an update, but I can't anyway because the camera won't stay on long enough for me to do it anyway. The SD card has always been fine, and it is compatible. 

 

I'm in Croatia right now and will be on vacation for the next week and a half so I would really really appreciate a quick answer, because I can get such good photos on this trip. I hope somebody has the answer.

 

Thanks so much.


Accepted Solutions
GoPro
Posts: 3,924

Re: URGENT: HERO+ keeps turning off after 5 seconds

Hi @boldoasis6013 I would recommend contacting support directly and they should be able to help you out! https://gopro.com/help/PKBContactus

 

Best,

Ryan

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All Replies
Nomad
Posts: 536

Re: URGENT: HERO+ keeps turning off after 5 seconds

Does it stay on with the card removed?

Adventurer
Posts: 9,279

Re: URGENT: HERO+ keeps turning off after 5 seconds

I reformat the card   but before clear out the files to a pc or mac. 5 beeps  isa sign is not off 6 beeps not an owner of these  discontined models

Tourist
Posts: 7

Re: URGENT: HERO+ keeps turning off after 5 seconds

[ Edited ]

@epicallyepic wrote:

Does it stay on with the card removed?



@epicallyepic When I remove the card, nothing really happens. I can turn it back on but then it will die 5 seconds later again.

Tourist
Posts: 7

Re: URGENT: HERO+ keeps turning off after 5 seconds

I can't clear the files out, my computer doesn't have a spot to fit micro SD cards
Adventurer
Posts: 9,279

Re: URGENT: HERO+ keeps turning off after 5 seconds


@boldoasis6013 wrote:
I can't clear the files out, my computer doesn't have a spot to fit micro SD cards

your camera is a mass storage   device try it that way. 

Tourist
Posts: 7

Re: URGENT: HERO+ keeps turning off after 5 seconds

What do you mean exactly by this? Try it what way?
Nomad
Posts: 536

Re: URGENT: HERO+ keeps turning off after 5 seconds

He means plug the camera into the computer with the USB cable, transfer all the files to computer then format the card from the PC