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Tourist
Posts: 4

[URGENT] Add Batteries to Existing Recent Order , NO CS AVAILABLE

[ New ]

Batteries were out of stock when I ordered my HERO9 Black last night (order placed at around 00:25 GMT+8).

Now the batteries are in stock, I cannot order it due to IATA restrictions.

 

I would like to add below items to my order:

1) HERO9 Black Rechargeable Camera Battery
2) HERO9 Black Dual Battery Charger + Spare Battery

 

And I cannot reach any customer support.

 

NO ONE IS CALLING BACK, LIVECHAT CANNOT START FOR 2 HOURS


Accepted Solutions
GoPro
Posts: 25,303

Re: [URGENT] Add Batteries to Existing Recent Order , NO CS AVAILABLE

[ New ]

Hello @xanl

 

Sorry for any trouble caused.

We see that Support was able to help you.

If you have further questions or concerns, it will be best to follow up with the team.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


All Replies
Tourist
Posts: 4

Re: [URGENT] Add Batteries to Existing Recent Order , NO CS AVAILABLE

[ New ]
<p>Basically I just wanna add the batteries to my existing order which has a camera, so the batteries can be shipped</p>
Tourist
Posts: 4

Re: [URGENT] Add Batteries to Existing Recent Order , NO CS AVAILABLE

[ New ]

CS Case number is 08507142

Can I just cancel my order and re-order again with batteries????

Tourist
Posts: 4

Re: [URGENT] Add Batteries to Existing Recent Order , NO CS AVAILABLE

[ New ]

nightemare, no one is calling and chats never works, 7hours and counting

GoPro
Posts: 25,303

Re: [URGENT] Add Batteries to Existing Recent Order , NO CS AVAILABLE

[ New ]

Hello @xanl

 

Sorry for any trouble caused.

We see that Support was able to help you.

If you have further questions or concerns, it will be best to follow up with the team.

https://gopro.com/help/ContactUs

 

Thanks!

Ej