Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see if it is on our Update page.
Cameras
Reply
Sightseer
Posts: 3

UPS charging additional 30% duty despite info on GoPro site saying will not happen.

[ New ]

UPS have my ordered GoPro Hero9 on delivery to the UK. It appears they want to charge me £100 additional duty before delivery for a £300 camera. I've already paid VAT and the GoPro website states (as I type) no additional duty to be paid for the UK.

Already regretting this purchase and I haven't even seen the camera yet. 

I'm being 'robbed' after buying from what I thought would be a good brand to deal with.  What do I do next? 

Backpacker
Posts: 8,210

Re: UPS charging additional 30% duty despite info on GoPro site saying will not happen.

[ New ]

I would contact UPS and show them your receipt that shows you have already paid VAT.  

Tourist
Posts: 1

Re: UPS charging additional 30% duty despite info on GoPro site saying will not happen.

[ New ]
We ordered on the 30th December and got a UPS email last night saying it would be delivered today....also got an email from UPS asking for nearly £100 duty etc. This was ordered on the UK site!
Guess we are not the only ones getting this demand, tried to phone GoPro but can’t get through.
Highlighted
Sightseer
Posts: 3

Re: UPS charging additional 30% duty despite info on GoPro site saying will not happen.

[ New ]

Cheers, will do

Sightseer
Posts: 3

Re: UPS charging additional 30% duty despite info on GoPro site saying will not happen.

[ New ]
Seems they are busy, not a surprise I’m finding out.
Tourist
Posts: 2

Re: UPS charging additional 30% duty despite info on GoPro site saying will not happen.

[ New ]

I got the same but it cant be VAT I ordered a Karma Grip at £99 and the duties total £80! not sure how they work that out?