UPGRADE [ New ]

[michaelb42472]

I recently purchased the Hero 6(Last Month), bit disappointed got charged full price from JB-HIFI in Kotara and no notification from them this was coming out as I simply would have waited the month.

Isi it possible to upgrade?

Thank you

Regards Michael Borg

0438438939

[jayr3438]

Hi @michaelb42472, 

Sorry to know that. 

You may try to ask if the store can still give you a full refund.

Or try to ask our customer support team for best option.

https://gopro.com/help/ContactUs

Regards,

-Jay 

[michaelb42472]

I thought you guys could do something?

[jayr3438]

Yes @michaelb42472,

But it would be best to have a full refund if possible then just get a HERO7 or try to ask our customer support if they have other option. 

Regards,

-Jay  

[michaelb42472]

Well, the shop for me is an hour away and thought you could post out the 7 with a reply paid and I post you the 6 purchased or post you the 6 first

[jayr3438]

Hi @michaelb42472,

Sorry but we don't know since our customer support is the one who's handling this kind of concerns.

You may contact them via phone or chat: https://gopro.com/help/ContactUs

Regards,

-Jay

[michaelb42472]

Ive tried and this is where it directed me, can you please forward my questions

[jayr3438]

Hi @michaelb42472,

We are from GoPro Community and we are not directly connected to GoPro customer support. 

https://gopro.com/help/ContactUs

You may contact them via phone or chat.

Phone number is on that link and request chat is also on that link. 

Regards,

-Jay