Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 4

UPGRADE

I recently purchased the Hero 6(Last Month), bit disappointed got charged full price from JB-HIFI in Kotara and no notification from them this was coming out as I simply would have waited the month.

Isi it possible to upgrade?

 

Thank you

Regards Michael Borg

0438438939

Highlighted
GoPro
Posts: 6,097

Re: UPGRADE

 

Hi @michaelb42472

 

Sorry to know that. 

You may try to ask if the store can still give you a full refund.

Or try to ask our customer support team for best option.

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay 

 

 

Highlighted
Tourist
Posts: 4

Re: UPGRADE

I thought you guys could do something?

Highlighted
GoPro
Posts: 6,097

Re: UPGRADE

 

Yes @michaelb42472,

 

But it would be best to have a full refund if possible then just get a HERO7 or try to ask our customer support if they have other option. 

 

Regards,

-Jay  

Highlighted
Tourist
Posts: 4

Re: UPGRADE

Well, the shop for me is an hour away and thought you could post out the 7 with a reply paid and I post you the 6 purchased or post you the 6 first

Highlighted
GoPro
Posts: 6,097

Re: UPGRADE

 

Hi @michaelb42472,

 

Sorry but we don't know since our customer support is the one who's handling this kind of concerns.

You may contact them via phone or chat: https://gopro.com/help/ContactUs

 

 

Regards,

-Jay

Highlighted
Tourist
Posts: 4

Re: UPGRADE

Ive tried and this is where it directed me, can you please forward my questions

 

Highlighted
GoPro
Posts: 6,097

Re: UPGRADE

 

Hi @michaelb42472,

 

We are from GoPro Community and we are not directly connected to GoPro customer support. 

https://gopro.com/help/ContactUs

 

You may contact them via phone or chat.

Phone number is on that link and request chat is also on that link. 

 

Regards,

-Jay