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09-27-2018 02:32 PM
UPGRADE
[ New ]I recently purchased the Hero 6(Last Month), bit disappointed got charged full price from JB-HIFI in Kotara and no notification from them this was coming out as I simply would have waited the month.
Isi it possible to upgrade?
Thank you
Regards Michael Borg
0438438939
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09-27-2018 02:37 PM
Re: UPGRADE
[ New ]
Hi @michaelb42472,
Sorry to know that.
You may try to ask if the store can still give you a full refund.
Or try to ask our customer support team for best option.
https://gopro.com/help/ContactUs
Regards,
-Jay
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09-27-2018 02:40 PM
Re: UPGRADE
[ New ]I thought you guys could do something?
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09-27-2018 02:46 PM
Re: UPGRADE
[ New ]
Yes @michaelb42472,
But it would be best to have a full refund if possible then just get a HERO7 or try to ask our customer support if they have other option.
Regards,
-Jay
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09-27-2018 02:48 PM
Re: UPGRADE
[ New ]Well, the shop for me is an hour away and thought you could post out the 7 with a reply paid and I post you the 6 purchased or post you the 6 first
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09-27-2018 02:52 PM
Re: UPGRADE
[ New ]
Hi @michaelb42472,
Sorry but we don't know since our customer support is the one who's handling this kind of concerns.
You may contact them via phone or chat: https://gopro.com/help/ContactUs
Regards,
-Jay
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09-27-2018 02:54 PM
Re: UPGRADE
[ New ]Ive tried and this is where it directed me, can you please forward my questions
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09-27-2018 03:01 PM
Re: UPGRADE
[ New ]
Hi @michaelb42472,
We are from GoPro Community and we are not directly connected to GoPro customer support.
https://gopro.com/help/ContactUs
You may contact them via phone or chat.
Phone number is on that link and request chat is also on that link.
Regards,
-Jay