05-03-2019 09:15 AM - edited 05-03-2019 09:18 AM
Dear Go Pro Team
05-03-2019 09:24 AM
Sorry to hear about what happened. This is definitely not the experience we want you have. Did you place the order at gopro.com?
Please let our Support team know so they can start an investigation and assist you with the next steps. Ensure to have your Sales Order number, photos of the package and invoice ready for any information that they may need. You may reach them by phone or chat.
05-03-2019 09:31 AM
05-03-2019 09:48 AM
@sebastiank1558, apologies but as much as I want to help, we have limited access here in Community Hub with regards to concerns like this. You will have to work with our Support team so they can start an investigation. We definitely want to take a look at what happened to extend our assistance.
If you're having trouble connecting to our Chat Support team, you may try changing the location and language to "United States, English" on the webpage. The hours of operation will also be posted on the page.
You can also check these international numbers for reference: https://gopro.com/help/articles/Block/Telephone-Numbers