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Sightseer
Posts: 1
Accepted Solution

Turning on

I have followed all the options on the support page for issues with turning my gopro session on as it's not turning on and none of the options given worked. So im needing help with any other ways of turning it on?

Also the computer doesnt recognise the gopro when plugged in.


Accepted Solutions
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GoPro
Posts: 12,989

Re: Turning on

Hello @liahona

 

The steps on this article should help you out.

Should it still be the same, it will be best to contact our Support Team to move forward with this concern.

Let them know of the troubleshooting steps taken.

 

https://gopro.com/help/ContactUs

 

Thanks!

Ej

View solution in original post


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Adventurer
Posts: 11,736

Re: Turning on

have you another cable to try?     the usb port may be damaged.  I try to at least  hold the back mode over 30 seconds to 45 seconds that may  restart the camera. ifnot. contact gopro.

Highlighted
GoPro
Posts: 12,989

Re: Turning on

Hello @liahona

 

The steps on this article should help you out.

Should it still be the same, it will be best to contact our Support Team to move forward with this concern.

Let them know of the troubleshooting steps taken.

 

https://gopro.com/help/ContactUs

 

Thanks!

Ej