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Tourist
Posts: 5

Turning on by itself sometimes freezes when stopping recording

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Hello Everybody

 

I just got a gopro hero 7 black. somehow the camera keeps turning itself on. I charged it to 100% over night and today it was sitting next to my desk. I just wanted to use it and when i picked it up the camera was warm. When i turned it on the battery was down to 18%. This is not the first time this happened. Also sometimes when i tried to stop a recording, the camera froze. I read about similar problems here so i did the manuel firmware upgrade last night, hoping to have the problems fixed but since it happened again today it did not help. The gopro app only works when i set the wifi to 2.4ghz even though my phone supports 5ghz wifi. Another weird thing is that when i turn the camera off (hold power button for like 4 seconds ) and open the app it still shows "Camera found" showing that the camera is not fully turned off. 

 

This is really annoying since i can't rely on being able to use the camera later in the day when it randomly turns on and drains the battery 

 

 

Adventurer
Posts: 13,684

Re: Turning on by itself sometimes freezes when stopping recording

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sounds like waht you said you left wifi on.  please make sure you turn off wireless connections iti is not a auto off it needs to be manually turned down before you end hte use of the camera.

Tourist
Posts: 5

Re: Turning on by itself sometimes freezes when stopping recording

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i just turned off the wifi but it keeps turning on. here is a video of it turning on and off instead of just charging. 
https://gopro.com/v/pJyRBJJQJ31Ql

Tourist
Posts: 5

Re: Turning on by itself sometimes freezes when stopping recording

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Update on my GoPro. Now i can't get it to turn on. It's just dead
GoPro
Posts: 18,669

Re: Turning on by itself sometimes freezes when stopping recording

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Hello, @nimbleflam3124. The GoPro App would always detect the HERO7 Black camera even if it is powered off for as long as the Wi-Fi is on. 

 

Considering the current camera situation, does your GoPro still show the red LEDs when powered on or when connected to an external power source without the battery? 

Tourist
Posts: 5

Re: Turning on by itself sometimes freezes when stopping recording

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My GoPro does not show LED anymore. There is no sign of life. Not when plugged in or on battery. No LED and not turning on

Tourist
Posts: 5

Re: Turning on by itself sometimes freezes when stopping recording

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I took it back to the store and they replaced the camera