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Tourist
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Trying to recover an apparently deleted video

How may a video be recovered from a Hero7 Black that seems to have been deleted somehow? Is it possible to find a video that seems to be gone?


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GoPro
Posts: 9,989

Re: Trying to recover an apparently deleted video

Hi @rogerb03013,

Well, not within the camera or any of the GoPro applications. Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs. 

 

Since this is certainly not normal for missing files to suddenly go missing, we recommend to reach out to the SD card manufacturer to further troubleshoot the SD card. 

Kind Regards,
Ann

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Highlighted
GoPro
Posts: 9,989

Re: Trying to recover an apparently deleted video

Hi @rogerb03013,

Well, not within the camera or any of the GoPro applications. Unfortunately, we do not have any preferred methods of data recovery as this may vary from SD card manufacturers of the preferred methods for recovering your data. However, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs. 

 

Since this is certainly not normal for missing files to suddenly go missing, we recommend to reach out to the SD card manufacturer to further troubleshoot the SD card. 

Kind Regards,
Ann

Highlighted
Tourist
Posts: 3

Re: Trying to recover an apparently deleted video

Hi Roger,

 

I had a similar issue, but on my Hero 6 + SanDIsk.

 

I'd suggest you to put the card into an SD adapter and then lock it with a safety switch. Don't put the card into a computer or camera untill you've locked it, otherwise your video may be owervritten with index files.

 

Also, you'd better create an image file (.IMG) of your SD card, so that you can used it as a backup and source for recovering your files. Once you have the image file, you can send it to different recovery services and continue using your SD card to shoot video. Just make sure the image contains data form free space clusters of the SD card. There are guides on how to do this, depending on your operating system. Do you use Mac or Windows? 

Once you have the image file, you can just google around for data recovery tools/services and see what works for you. Having the image file, you can experiment with differten solutions.